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Fastway Customer Care

Fastway Transmission Pvt. Ltd.

Lajjya Tow er, Near E.P.F. Building, Sham Nagar
Ludhiana
Ludhiana District
Punjab
India - 141002

Customer Care Phone Numbers and Contacts

Phone:+91 92 1709 2170
 +91 161 430 0000
 
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Fastway Complaints & Reviews

Fastway - no replacement of HD box from one month.

User
 jatinderr on Oct 31, 2014
I am Jatinder Singh from Q.NO.1558 type II DMW Railway Colony Patiala.Pb i have HD setup box of FASTWAY with MAC NUMBER:38C85CBAB737 MODEL NUMBER:920 and it was not in working from 2-3 months. I complaint many times but there was no responce. in patiala office i meet MR.DHILLON last month and he said me for quick action he will take but he not taken till now i get very much harrasment.plz help me and take action on this, and change my HD FASTWAY SETUPBOX... THANKS JATINDER SINGH MY CONTACT NO:08427683709, 09876797605...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Fastway - Some of the channels discontinued like Zee group channels, POGO,etc.

User
 munjalsl on Oct 25, 2014
Zee channels were discontinued in September 2014 and when contacted the local contact person of Sector 46/A, Chandigarh, he informed that these channels have become paid channels and so we shall have to pay Rs. 30/- per connection which we agreed immediately. Therefore we paid Rs. 60/-for September in Oct 2014 along with with Rs. 60/- for Oct 2014. These channels along with some other channels again were switched off on 15/10/2014 and when we checked at customer care they informed that you have to switch to Platinum package we again agreed with immediate vide request no. 845942 n 845959 dated 16/10...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Fastway - No cable connection from last one week

User
 ankit.2611 on Oct 16, 2014
Hi. I am Ankit Sharma from Mohali. We are not able to watch anything on TV due to bad cable connection. I have called the local phone support for 5 times . There is no help till now. Please look into the matter, otherwise we have to go for some other connection. Phone number : 9988222717 Email : ankitbhardwaj35@gmail.com Address : 2387-B, SCL society, Sector 70, Mohali...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Fastway - non supply of package change form and others- defence cables defence colony jalandhar

User
 avinash chander sehgal on Oct 16, 2014
MAC no. is38c85c790e98 in the name avinash chander sehgal 50 chhoti baradari part 1 jalandhar city.we were paying RS250pm2 month back and operatur wanted rs 300 pm for last 2 months without any reason and also deleting some channels.no reply by cable operator.now wef 15 /10/2014 no form supplied for change of package.pl intervine otherwise the matter will be reffered to next central authority.thnx...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Fastway - Channels not working fine, wire to be changed.

User
 ansh6335 on Oct 14, 2014
Dear Sir/Mam This is to bring to your notice that many of the channels on our fastway cable network are not working fine. It was conveyed to the operator a month back and they came and told us that the wire needs to be changed. We had been continously requesting since then, asking them to change the wire and they always tell us about the unavailability. Infact we offered them the money for the cost of wire and asked them to get it and take the payment from us, still no action has been taken. We are deeply irritated and frustrated with this attitude of the operator. So, we Kindly request you...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Fastway - Channels are disappearing

User
 Omram on Oct 6, 2014
Hello Sir, My complaint is that many channels which are on high demand like Zee TV, Sahara One, Aaj Tak Tej, Star Utsav etc. channels are disappearing. Many people move to the Dish Tv instead of Fastway because of closing favourite channels.Now It is my humble request to you, Please start these channles. Otherwise a day is coming soon when nobody likes Fastway, Everybody likes other . I Hope a reasonable action will be taken as soon as possible Your Customer Shiv...
Complaint comments Read comments Complaint category Other

Fastway - Compalin registers from last four days but no action

User
 Ratesh Sharma on Oct 2, 2014
I have been facing probleem with fastway. i have registered a complain - 774561. No body is serious to resolve the issue also no senior is available to take calls. It is very pathetic experience. If you are not able to resolve the issues then what is the need of customer care. This is really a unprofessional act by fastway....
Complaint comments Read comments [1] Complaint category Satellite, Cable DTH TV

Fastway - issue related to cable services

User
 bhatia pankaj on Sep 20, 2014
I am a consumer of FastWay Transmissions providing digital cable service in Patiala. I have made advance payment for the cable services every month.My cable is not working from last 4 months.Local cable provider of the Fastway (having Name: Sonu) is not answering my Phone calls.Please go through the issue in detail and provide me with my consumer rights. Thanks Pankaj Bhatia, 65, New Green Park Colony, Jhill Road, Patiala....
Complaint comments Read comments Complaint category Family & Relationships

Fastway - Issue with Remote(Since the time of installation) and no action is taken by anyone yet..

User
 nareshnootoo on Sep 13, 2014
Hi, I got cable connection on 09-08-2014, but Remote was not working properly and I was supposed to have a new Remote next day, but I haven't received any Remote yet, I also reported a complain regarding this : #1) with complaint #536381 and call was attended by Mr. Harsh, #2) Sent a mail to customercare@fastway.in with cc to vivek.manchanda@fastway.in on Sat, Sep 6, 2014 at 10:03 PM. #3) Also dropped a message through website. #4) Also called to local cable operator [HMP CABLE] but in vain. Moreover today they are asking for extra charges to exchange the remote. Its been...
Complaint comments Read comments [1] Complaint category Satellite, Cable DTH TV

Fastway - Cable not working for Set Top Box VC (02077778438-8)

User
 swatig28 on Sep 12, 2014
Hi, This is regarding the cable not working complaint for box no. VC (02077778438-8) with a Chip id (00536484070) installed at 7A, Sanour Road, Tej Bagh Colony, Patiala - 147001. The cable is not functional from the past two days, and even after my repeated complaints nothing has been done. So please look into the matter as soon as possible. Thanks, Swati...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Fastway - AGAINST CABLE OPERTAOR

User
 GORA BEDI on Sep 11, 2014
SIR, WE HAVE USED 4 CONNECTION OF CABLE BOX NO IS S NO CTBBKJXWQ AND MAC NO IS 38C85C7980 IN NAME OF JATINDER PAL SINGH JALANDHAR OUR CABLE OPERTAOR RECIVED 850 RS PER MONTH AS PER YOUR RATE 800 RS IS CHARGES AND HE NEVER ISSUE A RECIPT, WHEN WE ASK FOR RECIPT HE TELL US CUT YOUR CABLE CONNECTION, I AM NOT ISSUE A RECIPT FROM JATINDER PAL SINGH 9417876913...
Complaint comments Read comments Complaint category Tax Services

Fastway - Hopeless Customer Care Service | Hopeless Transmission Service

User
 Binuunib on Sep 6, 2014
I am experiencing acute problem from fastway transmission service in Chandigarh Zone. * First of all Fastway customer care is the worst customer care I have ever experienced. They don't bothered to pick up the phone even after trying for 3 hours continuously and that is not from one phone but from number of phone including landlines and mobile networks from different service providers. I have tried from Airtel, Idea, Tata docomo, BSNL landline, simultaneously for last more than one week number of times and they least bothered to pick up the phone. I can submit call details and recorded phone...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Fastway - Not received channel with error 109

User
 saffy on Sep 4, 2014
I am using the fastway connection since 1 year . Since a approximately 1 month. i am not able to recieve some Channels like zee tv, zee cinema and all zee network channel..but our cable operator charge for all channel RS.270...and i want request to complaint forum, plz you must take actionand solve this problem....
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Fastway - New Add on Connections

User
 gopal.khanna on Sep 1, 2014
Dear Sir, We have already used two no.'s STB. we wants more two no.'s of STB. But no body response from your local area. we have locked so many calls in your local Amritsar office Since last week. But no take action from anybody. So please look this matter. Thanks. Gopal Khanna....
Complaint comments Read comments Complaint category Other

Fastway - Local cable executive misbehaviour

User
 Kim Dhand on Aug 26, 2014
I am santosh dhand h.no 2 st.no1 gulabi bagh tibba road.i am existing user of fastway cable.but from last 2 months we were unable to see the cable tv .for the same so many time i had complaint to helpine no 9217092170 and also called to local cable executive.but nobady took this matter as serious like they all are not for public help.starting of aug one of cable executive came for monthly payment i gave him monthly rental of july month.but he picked our setup box and said we will repair it and get back to you withing 2 3 days. After 10 days we call to customer care n they said that the proccesing...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Fastway - Fault connection

User
 suraj kp on Aug 24, 2014
Sir i have a cable connection of your company having mac no.0880391f2 c78.There is no cable coming since last 48hrs . I have complained to your helpline no.9217092170.They asked my mac no.And said the service will start with in 4-6 working hrs.And now 16-18 working hrs spend.My cable services are not start...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Fastway - harassment, worst service

User
 vic471 on Aug 23, 2014
I m Vikrant from Ludhiana my set up box card no.017613394869, chip no. 00536704012.
i m facing a problem frm last 6-8 months, no one come to pick payment to our door step,
and this fastway co. switch off their service without any intimation, then i called to their poor customer care, they told deposit yur payment...many time i had to go nd deposited payment by my self...
today 23 augst 2014, they again stoped their Cabel.i have fad up nw..
no one is responsible for dis harrasment...i called my cabel opretor to pick my payment but no one come..
when i said them...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Fastway - Regarding not issued of remote of set top box

User
 salaria on Aug 20, 2014
I HAVE COMPLAINT ON 9217092170 AND SHE GIVEN ME COMPLAINT NO 533379 AND TOLD ME That remote was given me within 4-6 working hours but there is no remote was there after 2 days i was again called on 9217092170 and also she told me that remote will be delivered in 4 working hours but again there is no remote i was totally fed up with Ur service's .Thanks & regards Rashpal ....
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Fastway - Excess Billing

User
 singhr34 on Aug 20, 2014
Hi, I am the resident of House No.729, Mohalla Dehra Sahib, Manimajra, Chandigarh. We are using Fastway cable for 3 TV sets. I requested our cable operator to change the plan from GOLD to Silver but he rejected for the same. Moreover every month they are charging wrong amount from us. I requested many times for the correct bill but they rejected for it & threatened to cut all the connections. Please help to resolve the issue....
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Fastway - Over charging

User
 Ajudhia Parshad Verma on Aug 18, 2014
My local service provider, MD Cables insists on overcharging every month. During current month when I objected his employee refused to get cable subscription as per rates depicted by you on your site. I am satisfied with transmission but I fear he would disconnect my service. Please advise him appropriately or suggest alternative local service provider. Can I make online payment directly to FASTWAY. Ajudhia Parshad Verma Mobile:- 9316119206...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

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