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Fastway Customer Care

Fastway Transmission Pvt. Ltd.

Lajjya Tow er, Near E.P.F. Building, Sham Nagar
Ludhiana
Ludhiana District
Punjab
India - 141002

Customer Care Phone Numbers and Contacts

Phone:+91 92 1709 2170
 +91 161 430 0000
 
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Fastway Complaints & Reviews

Fastway - rude behaviour of local cable operator

User
 sony taatray on Mar 14, 2015
Hi i am from raipur khurd chandigarh and name of local operator is satyam cable network raipur.i got connection last week of january this year n they charged 1000 inr including 1 month of rent n provide me old setup box with broken remote and when i asked about payment slip they gave excuse everytime like will give tomorrow etc from 27th feb i have no signal in cable and going their office every day for complaint and i gave 2 time setup box to them because they asked for it and returned without signal now they are asking for 200 inr again to change the box plus 280 inr as rent again n saying otherwise...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Fastway - Regarding new Set of Box (Request no 34894)-Esclation

User
 Pankaj_Sharotri on Mar 13, 2015
Dear All, I am very much dissatisfied with the FW follow ups & customer care. First time I called customer care on 4th Mar with mob no 9915138844 with request no 34894 that your STB will be installed in 24 hrs. From 4th Mar till now (13th Mar) I am regularly calling customer care from same mob no & no one is here to listen my complaint, (giving silly excuses. I do not want connection from Fast way. Thank you very much for your service. Regards, Pankaj...
Complaint comments Read comments [1] Complaint category Satellite, Cable DTH TV

Fastway - cable network down

User
 vishal464 on Mar 8, 2015
hello is there any one????? i am living in chandigarh sec 29B 1444/25. i want to inform you that my cable network is not working from last 5days, i am calling regulary but every time they said it will take 1hours but it become 5 days now. so please solve our problem......
Complaint comments Read comments Complaint category Other

Fastway - no signal mostly show 104 on every saturday and sunday and cricket world cup matches

User
 sushil kumar goel 2 on Mar 8, 2015
my cable remained off most of times on every saturday and sunday and most of times during world cup matches Ihave complaints many times to the operator and you but you pay no attention. Idoubt that some illegal connection is going on this area by the operator and my cable is connected with some one else during important world cup matches. please enquire into matter and take action against the operator immediately under advice to me....
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Fastway - Tv Cable not working

User
 Simarjit711 on Mar 2, 2015
CHIP ID: 00555253116 SS ID:020 7813 5883 - 1 SN:56331345102162 Request no. 1273920 CRN:1951930 Mera naam Simarjit hai maine 3-4 baar cable ki complaint ki hai par thode time ke baad cable fir band ho jaati hai screen pe Error-104 show ho raha hai abhi bhi kal sham se cable band hai aur error show raha hai fastway waale koi solution hi nahi bata rahe....
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Fastway - rude behaviur of local cable operator

User
 amikapur on Feb 22, 2015
Dear sir. I have taken fastway set top box in may 2013 .he has taken rs 1200 /- as a security depositideposit Till date wwe havhave nnotnnot ggot tthetthe Slip. He isis given old set top box with old remote. Now he is dendenindendening fofor ththiththis...
Complaint comments Read comments [1] Complaint category Satellite, Cable DTH TV

Fastway - No network getting error 109

User
 saini172 on Feb 20, 2015
I have one fastway connection Address: #813 sec 19 panchkula Haryana 134113. I am getting error 109 from last 15-20 days try to contact my cable oprater not he is not responding the phone, also visited his provided address but unable to get him. I call customer care (9217092170) as regester a complaint #1258118, but no response from fastway. I called customer care again and again they provided me one more complaint#1264187 on 18 Feb and one more complaint on 19th Feb #1267584. I am calling every day to customer care and cable opreater (sanjay) every day but getting no respone. all so...
Complaint comments Read comments [3] Complaint category Satellite, Cable DTH TV

Fastway - Non working of cable connection

User
 Kulbir Gaba on Feb 14, 2015
I have 3 TV connection of FastWay, but i realize service of the company is very poor. i made 3 times complaints in last 5 days but there is no response and local operator never picked phone. Such a slow way. I suggest not to subscribe this kind of poor service to any one.Kulbir Gaba 9814112580...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Fastway - DON'T RECIEVE ME BOX

User
 sandip01 on Jan 29, 2015
Dear sir I'M Sandeep singh from rajpure. Sir mene 2 month se Rajpura cable operater ko pament ki hai Bt usne mere ghar me abhi tak fastway ka setup box nahi lagaya. Uska name sukhwinder singh hai mobile no-9814543005. Dear sir hamara salution aaj jarooor hona chahiya...
Complaint comments Read comments Complaint category Motorcycles & Scooters

Fastway - Harasment by area operator.

User
 amansharma89 on Jan 8, 2015
I AMAN SHARMA R/O 3354\1, sector 40 d Chandigharh. My Remote control is not working since last 2 weeks. I complaint many times but there was no responce by your local cable opreatror .. Therefore request to take suitable action against him & arrange to replace my defective remote control. Regards, AMAN SHARMA. Mobile no.9988960880....
Complaint comments Read comments Complaint category Taxi

Fastway - COMPLAINT NO 111685 UNRESOLVED

User
 captain79 on Jan 3, 2015
Dear Sir I am subscriber of fastway customer id 693288, THE CABLE connection is down since 30 dec 2014.I approached the local service provider, but no one attended the call. Then i lodged the complaint with company on 2 dec 2015 vide no 111685. They promised to restore the connection in 8 working hours for that i received the sms also. but no one come to attend the problem.They are making false promises and not providing satisfactory service.i have to undergo mental agony and depression as i am cut off from world no news no sports no entertainment.i missed new year entertainment programs also....
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Fastway Transmissions Pvt Ltd - CABLE NOT WORKING FROM 15 DAYS

User
 mohan bakshi on Jan 1, 2015
Respected Sir, it is to inform you that my set top box cable is not working from past 15 days. This message is being displayed at my TV screen whenever i switch it on -(CHANNEL UNAUTHORIZED, 109- YOU HAVE NOT SUBSCRIBED TO THIS CHANNEL. TO SUBSCRIBE PLEASE CALL 92170-92170 ) Sir My Cable operator is M.S Communication Naraingarh Chheharta whose number is 85589-23940. I always give charge of Rs 230 at time. This operator is very irresponsible towards his customers I have visited many times to his office but nothing is resolved at his end. I have made many calls to your help-line number 92170-92170...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Fastway - severe harasment by area operator.

User
 Hemant Ghai on Dec 29, 2014
I m 7 year old customer of Fastways from Patiala (Nabha Road). I pay advance bill of payment 280 inplace of 260(actual rate)for the month Dec 2014 on 6th of December.After payment has been done the cable has stopped on 29th Dec 2014 and asking for the reciept of payment. When we told him to check his own record, he mis behaved us dis connected our 7 year old connection and . After long time and several complaint till now the fastway cable is not working and show 109 error. They said that the bill has not been paid by me. This shows that opertor is harassig me.Same he did last month with my neighbours....
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Fastway - Add on Connection Request:27075

User
 jatinuk on Dec 23, 2014
Jatin and I have spoken to Jaspreet, Manpreet, Gagandeep, Akash from customer care team and Jaspreet from Senior Team but they are continously telling me that the new Add on Connection will be done in 4 to 6 working hours. This is totally consumer harassment as till date my request has not been processed. Kindly look into the matter and resolve my complaint. I hope to see a new add on Connection by tomorrow noon after writing you this mail. Else let me know if you cannot process my request. Thanks Jatin kumar 09876131347...
Complaint comments Read comments Complaint category Other

Fastway - too poor service of FASTWAY

User
 gurpreets on Dec 20, 2014
THIS FASTWAY CABLE NETWORK IS JUST RUBBISH N MAHA BAKWAS SERVICE, I DID'NT SEE SO POOR SERVICE LIKE FASTWAY... I ASKED THEM FOR NEW CONNECTION IN MY NEWSPAPER OFFICE N THEY PROMISED ME TO INSTALL IT IN 24 HOURS BUT AFTER 72 HOURS ALSO THIS FASTWAY EMPLOYEES START MAKING EXCUSES AGAIN N AGIAN ..THERE IS NO ANY SYSTEM IN THIS COMPANY ..COSUMER CARE IS JUST A BOGUS SERVICE ..NO ONE HEARS YOUR VOICE HERE ..EVEN IF U CONSULT TO M. D. OR C.E.O OF THIS COMPANY THEN ALSO NOBODY WILL LISTEN U ...SO FINALLY WE CAN SAY THIS FIRM IS JUST TO DISSAPPONIT AND IRRITATE PEOPLE BCAZ THEY HAVE MONOPLY IN PUNJAB SO...
Complaint comments Read comments Complaint category Business & Finances

Fastway - Not working error 109

User
 Amandeep Singh Spall on Dec 17, 2014
I pay advance bill of payment 260 for the month Dec 2014. After payment has been done the cable has stopped on 5 th Dec 2014. After long time and several complaint till now the fastway cable is not working and show 109 error. They said that the bill has not pay by me. This shows that opertor has harashed me..The online receipt is attached herewith. My phone no is 9779128209 and the cable operator no is 7508502235...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Fastway - Cable not working almost .

User
 parshantduggal on Nov 20, 2014
I am a customer of Fastway Cable Services and my customer ID is 1446690. This cable has worst performance . Mostly the cable is out of order or not working properly . So I am very disappointed regarding their services . No feedback if I lodged complaint at customer center no. 9217092170. The service of Fastway cable is totally BAKWAS....
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Fastway - STB remote control out of order

User
 rajeshpo on Nov 17, 2014
My STB Remote control is not working since 12th Nov . STB no is MAC08803913075F. I stay in H.No-71 Raman enclave, Kharar. G Mohali. The cable is operated by a Kharar based operator. I have made complaints several times but they are not responding at all. Therefore request to take suitable action against him & arrange to replace my defective STB remote control. regards, Rajesh 9915031124...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Fastway - no replacement of HD box from one month.

User
 jatinderr on Oct 31, 2014
I am Jatinder Singh from Q.NO.1558 type II DMW Railway Colony Patiala.Pb i have HD setup box of FASTWAY with MAC NUMBER:38C85CBAB737 MODEL NUMBER:920 and it was not in working from 2-3 months. I complaint many times but there was no responce. in patiala office i meet MR.DHILLON last month and he said me for quick action he will take but he not taken till now i get very much harrasment.plz help me and take action on this, and change my HD FASTWAY SETUPBOX... THANKS JATINDER SINGH MY CONTACT NO:08427683709, 09876797605...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Fastway - Some of the channels discontinued like Zee group channels, POGO,etc.

User
 munjalsl on Oct 25, 2014
Zee channels were discontinued in September 2014 and when contacted the local contact person of Sector 46/A, Chandigarh, he informed that these channels have become paid channels and so we shall have to pay Rs. 30/- per connection which we agreed immediately. Therefore we paid Rs. 60/-for September in Oct 2014 along with with Rs. 60/- for Oct 2014. These channels along with some other channels again were switched off on 15/10/2014 and when we checked at customer care they informed that you have to switch to Platinum package we again agreed with immediate vide request no. 845942 n 845959 dated 16/10...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

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