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Fastway Customer Care

Fastway Transmission Pvt. Ltd.

Lajjya Tow er, Near E.P.F. Building, Sham Nagar
Ludhiana
Ludhiana District
Punjab
India - 141002

Customer Care Phone Numbers and Contacts

Phone:+91 92 1709 2170
 +91 161 430 0000
 
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Fastway Complaints & Reviews

Fastway - Harasment by area operator.

User
 amansharma89 on Jan 8, 2015
I AMAN SHARMA R/O 3354\1, sector 40 d Chandigharh. My Remote control is not working since last 2 weeks. I complaint many times but there was no responce by your local cable opreatror .. Therefore request to take suitable action against him & arrange to replace my defective remote control. Regards, AMAN SHARMA. Mobile no.9988960880....
Complaint comments Read comments Complaint category Taxi

Fastway - COMPLAINT NO 111685 UNRESOLVED

User
 captain79 on Jan 3, 2015
Dear Sir I am subscriber of fastway customer id 693288, THE CABLE connection is down since 30 dec 2014.I approached the local service provider, but no one attended the call. Then i lodged the complaint with company on 2 dec 2015 vide no 111685. They promised to restore the connection in 8 working hours for that i received the sms also. but no one come to attend the problem.They are making false promises and not providing satisfactory service.i have to undergo mental agony and depression as i am cut off from world no news no sports no entertainment.i missed new year entertainment programs also....
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Fastway Transmissions Pvt Ltd - CABLE NOT WORKING FROM 15 DAYS

User
 mohan bakshi on Jan 1, 2015
Respected Sir, it is to inform you that my set top box cable is not working from past 15 days. This message is being displayed at my TV screen whenever i switch it on -(CHANNEL UNAUTHORIZED, 109- YOU HAVE NOT SUBSCRIBED TO THIS CHANNEL. TO SUBSCRIBE PLEASE CALL 92170-92170 ) Sir My Cable operator is M.S Communication Naraingarh Chheharta whose number is 85589-23940. I always give charge of Rs 230 at time. This operator is very irresponsible towards his customers I have visited many times to his office but nothing is resolved at his end. I have made many calls to your help-line number 92170-92170...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Fastway - severe harasment by area operator.

User
 Hemant Ghai on Dec 29, 2014
I m 7 year old customer of Fastways from Patiala (Nabha Road). I pay advance bill of payment 280 inplace of 260(actual rate)for the month Dec 2014 on 6th of December.After payment has been done the cable has stopped on 29th Dec 2014 and asking for the reciept of payment. When we told him to check his own record, he mis behaved us dis connected our 7 year old connection and . After long time and several complaint till now the fastway cable is not working and show 109 error. They said that the bill has not been paid by me. This shows that opertor is harassig me.Same he did last month with my neighbours....
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Fastway - Add on Connection Request:27075

User
 jatinuk on Dec 23, 2014
Jatin and I have spoken to Jaspreet, Manpreet, Gagandeep, Akash from customer care team and Jaspreet from Senior Team but they are continously telling me that the new Add on Connection will be done in 4 to 6 working hours. This is totally consumer harassment as till date my request has not been processed. Kindly look into the matter and resolve my complaint. I hope to see a new add on Connection by tomorrow noon after writing you this mail. Else let me know if you cannot process my request. Thanks Jatin kumar 09876131347...
Complaint comments Read comments Complaint category Other

Fastway - too poor service of FASTWAY

User
 gurpreets on Dec 20, 2014
THIS FASTWAY CABLE NETWORK IS JUST RUBBISH N MAHA BAKWAS SERVICE, I DID'NT SEE SO POOR SERVICE LIKE FASTWAY... I ASKED THEM FOR NEW CONNECTION IN MY NEWSPAPER OFFICE N THEY PROMISED ME TO INSTALL IT IN 24 HOURS BUT AFTER 72 HOURS ALSO THIS FASTWAY EMPLOYEES START MAKING EXCUSES AGAIN N AGIAN ..THERE IS NO ANY SYSTEM IN THIS COMPANY ..COSUMER CARE IS JUST A BOGUS SERVICE ..NO ONE HEARS YOUR VOICE HERE ..EVEN IF U CONSULT TO M. D. OR C.E.O OF THIS COMPANY THEN ALSO NOBODY WILL LISTEN U ...SO FINALLY WE CAN SAY THIS FIRM IS JUST TO DISSAPPONIT AND IRRITATE PEOPLE BCAZ THEY HAVE MONOPLY IN PUNJAB SO...
Complaint comments Read comments Complaint category Business & Finances

Fastway - Not working error 109

User
 Amandeep Singh Spall on Dec 17, 2014
I pay advance bill of payment 260 for the month Dec 2014. After payment has been done the cable has stopped on 5 th Dec 2014. After long time and several complaint till now the fastway cable is not working and show 109 error. They said that the bill has not pay by me. This shows that opertor has harashed me..The online receipt is attached herewith. My phone no is 9779128209 and the cable operator no is 7508502235...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Fastway - Cable not working almost .

User
 parshantduggal on Nov 20, 2014
I am a customer of Fastway Cable Services and my customer ID is 1446690. This cable has worst performance . Mostly the cable is out of order or not working properly . So I am very disappointed regarding their services . No feedback if I lodged complaint at customer center no. 9217092170. The service of Fastway cable is totally BAKWAS....
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Fastway - STB remote control out of order

User
 rajeshpo on Nov 17, 2014
My STB Remote control is not working since 12th Nov . STB no is MAC08803913075F. I stay in H.No-71 Raman enclave, Kharar. G Mohali. The cable is operated by a Kharar based operator. I have made complaints several times but they are not responding at all. Therefore request to take suitable action against him & arrange to replace my defective STB remote control. regards, Rajesh 9915031124...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Fastway - no replacement of HD box from one month.

User
 jatinderr on Oct 31, 2014
I am Jatinder Singh from Q.NO.1558 type II DMW Railway Colony Patiala.Pb i have HD setup box of FASTWAY with MAC NUMBER:38C85CBAB737 MODEL NUMBER:920 and it was not in working from 2-3 months. I complaint many times but there was no responce. in patiala office i meet MR.DHILLON last month and he said me for quick action he will take but he not taken till now i get very much harrasment.plz help me and take action on this, and change my HD FASTWAY SETUPBOX... THANKS JATINDER SINGH MY CONTACT NO:08427683709, 09876797605...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Fastway - Some of the channels discontinued like Zee group channels, POGO,etc.

User
 munjalsl on Oct 25, 2014
Zee channels were discontinued in September 2014 and when contacted the local contact person of Sector 46/A, Chandigarh, he informed that these channels have become paid channels and so we shall have to pay Rs. 30/- per connection which we agreed immediately. Therefore we paid Rs. 60/-for September in Oct 2014 along with with Rs. 60/- for Oct 2014. These channels along with some other channels again were switched off on 15/10/2014 and when we checked at customer care they informed that you have to switch to Platinum package we again agreed with immediate vide request no. 845942 n 845959 dated 16/10...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Fastway - No cable connection from last one week

User
 ankit.2611 on Oct 16, 2014
Hi. I am Ankit Sharma from Mohali. We are not able to watch anything on TV due to bad cable connection. I have called the local phone support for 5 times . There is no help till now. Please look into the matter, otherwise we have to go for some other connection. Phone number : 9988222717 Email : ankitbhardwaj35@gmail.com Address : 2387-B, SCL society, Sector 70, Mohali...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Fastway - non supply of package change form and others- defence cables defence colony jalandhar

User
 avinash chander sehgal on Oct 16, 2014
MAC no. is38c85c790e98 in the name avinash chander sehgal 50 chhoti baradari part 1 jalandhar city.we were paying RS250pm2 month back and operatur wanted rs 300 pm for last 2 months without any reason and also deleting some channels.no reply by cable operator.now wef 15 /10/2014 no form supplied for change of package.pl intervine otherwise the matter will be reffered to next central authority.thnx...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Fastway - Channels not working fine, wire to be changed.

User
 ansh6335 on Oct 14, 2014
Dear Sir/Mam This is to bring to your notice that many of the channels on our fastway cable network are not working fine. It was conveyed to the operator a month back and they came and told us that the wire needs to be changed. We had been continously requesting since then, asking them to change the wire and they always tell us about the unavailability. Infact we offered them the money for the cost of wire and asked them to get it and take the payment from us, still no action has been taken. We are deeply irritated and frustrated with this attitude of the operator. So, we Kindly request you...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Fastway - Channels are disappearing

User
 Omram on Oct 6, 2014
Hello Sir, My complaint is that many channels which are on high demand like Zee TV, Sahara One, Aaj Tak Tej, Star Utsav etc. channels are disappearing. Many people move to the Dish Tv instead of Fastway because of closing favourite channels.Now It is my humble request to you, Please start these channles. Otherwise a day is coming soon when nobody likes Fastway, Everybody likes other . I Hope a reasonable action will be taken as soon as possible Your Customer Shiv...
Complaint comments Read comments Complaint category Other

Fastway - Compalin registers from last four days but no action

User
 Ratesh Sharma on Oct 2, 2014
I have been facing probleem with fastway. i have registered a complain - 774561. No body is serious to resolve the issue also no senior is available to take calls. It is very pathetic experience. If you are not able to resolve the issues then what is the need of customer care. This is really a unprofessional act by fastway....
Complaint comments Read comments [1] Complaint category Satellite, Cable DTH TV

Fastway - issue related to cable services

User
 bhatia pankaj on Sep 20, 2014
I am a consumer of FastWay Transmissions providing digital cable service in Patiala. I have made advance payment for the cable services every month.My cable is not working from last 4 months.Local cable provider of the Fastway (having Name: Sonu) is not answering my Phone calls.Please go through the issue in detail and provide me with my consumer rights. Thanks Pankaj Bhatia, 65, New Green Park Colony, Jhill Road, Patiala....
Complaint comments Read comments Complaint category Family & Relationships

Fastway - Issue with Remote(Since the time of installation) and no action is taken by anyone yet..

User
 nareshnootoo on Sep 13, 2014
Hi, I got cable connection on 09-08-2014, but Remote was not working properly and I was supposed to have a new Remote next day, but I haven't received any Remote yet, I also reported a complain regarding this : #1) with complaint #536381 and call was attended by Mr. Harsh, #2) Sent a mail to customercare@fastway.in with cc to vivek.manchanda@fastway.in on Sat, Sep 6, 2014 at 10:03 PM. #3) Also dropped a message through website. #4) Also called to local cable operator [HMP CABLE] but in vain. Moreover today they are asking for extra charges to exchange the remote. Its been...
Complaint comments Read comments [1] Complaint category Satellite, Cable DTH TV

Fastway - Cable not working for Set Top Box VC (02077778438-8)

User
 swatig28 on Sep 12, 2014
Hi, This is regarding the cable not working complaint for box no. VC (02077778438-8) with a Chip id (00536484070) installed at 7A, Sanour Road, Tej Bagh Colony, Patiala - 147001. The cable is not functional from the past two days, and even after my repeated complaints nothing has been done. So please look into the matter as soon as possible. Thanks, Swati...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Fastway - AGAINST CABLE OPERTAOR

User
 GORA BEDI on Sep 11, 2014
SIR, WE HAVE USED 4 CONNECTION OF CABLE BOX NO IS S NO CTBBKJXWQ AND MAC NO IS 38C85C7980 IN NAME OF JATINDER PAL SINGH JALANDHAR OUR CABLE OPERTAOR RECIVED 850 RS PER MONTH AS PER YOUR RATE 800 RS IS CHARGES AND HE NEVER ISSUE A RECIPT, WHEN WE ASK FOR RECIPT HE TELL US CUT YOUR CABLE CONNECTION, I AM NOT ISSUE A RECIPT FROM JATINDER PAL SINGH 9417876913...
Complaint comments Read comments Complaint category Tax Services

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