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Fastway Customer Care

Fastway Transmission Pvt. Ltd.

Lajjya Tow er, Near E.P.F. Building, Sham Nagar
Ludhiana
Ludhiana District
Punjab
India - 141002

Customer Care Phone Numbers and Contacts

Phone:+91 92 1709 2170
 +91 161 430 0000
 
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Fastway Complaints & Reviews

Fastway - issue related to cable services

User
 bhatia pankaj on Sep 20, 2014
I am a consumer of FastWay Transmissions providing digital cable service in Patiala. I have made advance payment for the cable services every month.My cable is not working from last 4 months.Local cable provider of the Fastway (having Name: Sonu) is not answering my Phone calls.Please go through the issue in detail and provide me with my consumer rights. Thanks Pankaj Bhatia, 65, New Green Park Colony, Jhill Road, Patiala....
Complaint comments Read comments Complaint category Family & Relationships

Fastway - Issue with Remote(Since the time of installation) and no action is taken by anyone yet..

User
 nareshnootoo on Sep 13, 2014
Hi, I got cable connection on 09-08-2014, but Remote was not working properly and I was supposed to have a new Remote next day, but I haven't received any Remote yet, I also reported a complain regarding this : #1) with complaint #536381 and call was attended by Mr. Harsh, #2) Sent a mail to customercare@fastway.in with cc to vivek.manchanda@fastway.in on Sat, Sep 6, 2014 at 10:03 PM. #3) Also dropped a message through website. #4) Also called to local cable operator [HMP CABLE] but in vain. Moreover today they are asking for extra charges to exchange the remote. Its been...
Complaint comments Read comments [1] Complaint category Satellite, Cable DTH TV

Fastway - Cable not working for Set Top Box VC (02077778438-8)

User
 swatig28 on Sep 12, 2014
Hi, This is regarding the cable not working complaint for box no. VC (02077778438-8) with a Chip id (00536484070) installed at 7A, Sanour Road, Tej Bagh Colony, Patiala - 147001. The cable is not functional from the past two days, and even after my repeated complaints nothing has been done. So please look into the matter as soon as possible. Thanks, Swati...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Fastway - AGAINST CABLE OPERTAOR

User
 GORA BEDI on Sep 11, 2014
SIR, WE HAVE USED 4 CONNECTION OF CABLE BOX NO IS S NO CTBBKJXWQ AND MAC NO IS 38C85C7980 IN NAME OF JATINDER PAL SINGH JALANDHAR OUR CABLE OPERTAOR RECIVED 850 RS PER MONTH AS PER YOUR RATE 800 RS IS CHARGES AND HE NEVER ISSUE A RECIPT, WHEN WE ASK FOR RECIPT HE TELL US CUT YOUR CABLE CONNECTION, I AM NOT ISSUE A RECIPT FROM JATINDER PAL SINGH 9417876913...
Complaint comments Read comments Complaint category Tax Services

Fastway - Hopeless Customer Care Service | Hopeless Transmission Service

User
 Binuunib on Sep 6, 2014
I am experiencing acute problem from fastway transmission service in Chandigarh Zone. * First of all Fastway customer care is the worst customer care I have ever experienced. They don't bothered to pick up the phone even after trying for 3 hours continuously and that is not from one phone but from number of phone including landlines and mobile networks from different service providers. I have tried from Airtel, Idea, Tata docomo, BSNL landline, simultaneously for last more than one week number of times and they least bothered to pick up the phone. I can submit call details and recorded phone...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Fastway - Not received channel with error 109

User
 saffy on Sep 4, 2014
I am using the fastway connection since 1 year . Since a approximately 1 month. i am not able to recieve some Channels like zee tv, zee cinema and all zee network channel..but our cable operator charge for all channel RS.270...and i want request to complaint forum, plz you must take actionand solve this problem....
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Fastway - New Add on Connections

User
 gopal.khanna on Sep 1, 2014
Dear Sir, We have already used two no.'s STB. we wants more two no.'s of STB. But no body response from your local area. we have locked so many calls in your local Amritsar office Since last week. But no take action from anybody. So please look this matter. Thanks. Gopal Khanna....
Complaint comments Read comments Complaint category Other

Fastway - Local cable executive misbehaviour

User
 Kim Dhand on Aug 26, 2014
I am santosh dhand h.no 2 st.no1 gulabi bagh tibba road.i am existing user of fastway cable.but from last 2 months we were unable to see the cable tv .for the same so many time i had complaint to helpine no 9217092170 and also called to local cable executive.but nobady took this matter as serious like they all are not for public help.starting of aug one of cable executive came for monthly payment i gave him monthly rental of july month.but he picked our setup box and said we will repair it and get back to you withing 2 3 days. After 10 days we call to customer care n they said that the proccesing...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Fastway - Fault connection

User
 suraj kp on Aug 24, 2014
Sir i have a cable connection of your company having mac no.0880391f2 c78.There is no cable coming since last 48hrs . I have complained to your helpline no.9217092170.They asked my mac no.And said the service will start with in 4-6 working hrs.And now 16-18 working hrs spend.My cable services are not start...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Fastway - harassment, worst service

User
 vic471 on Aug 23, 2014
I m Vikrant from Ludhiana my set up box card no.017613394869, chip no. 00536704012.
i m facing a problem frm last 6-8 months, no one come to pick payment to our door step,
and this fastway co. switch off their service without any intimation, then i called to their poor customer care, they told deposit yur payment...many time i had to go nd deposited payment by my self...
today 23 augst 2014, they again stoped their Cabel.i have fad up nw..
no one is responsible for dis harrasment...i called my cabel opretor to pick my payment but no one come..
when i said them...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Fastway - Regarding not issued of remote of set top box

User
 salaria on Aug 20, 2014
I HAVE COMPLAINT ON 9217092170 AND SHE GIVEN ME COMPLAINT NO 533379 AND TOLD ME That remote was given me within 4-6 working hours but there is no remote was there after 2 days i was again called on 9217092170 and also she told me that remote will be delivered in 4 working hours but again there is no remote i was totally fed up with Ur service's .Thanks & regards Rashpal ....
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Fastway - Excess Billing

User
 singhr34 on Aug 20, 2014
Hi, I am the resident of House No.729, Mohalla Dehra Sahib, Manimajra, Chandigarh. We are using Fastway cable for 3 TV sets. I requested our cable operator to change the plan from GOLD to Silver but he rejected for the same. Moreover every month they are charging wrong amount from us. I requested many times for the correct bill but they rejected for it & threatened to cut all the connections. Please help to resolve the issue....
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Fastway - Over charging

User
 Ajudhia Parshad Verma on Aug 18, 2014
My local service provider, MD Cables insists on overcharging every month. During current month when I objected his employee refused to get cable subscription as per rates depicted by you on your site. I am satisfied with transmission but I fear he would disconnect my service. Please advise him appropriately or suggest alternative local service provider. Can I make online payment directly to FASTWAY. Ajudhia Parshad Verma Mobile:- 9316119206...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Fastway - THE CHANNELS OF THE GOLD PACK ARE NOT WORKING FROM HALF A MONTH AND THE MONEY HAS BEEN FULLY GIVEN TO THE CABLE OPERATOR.

User
 Charm Prince on Aug 17, 2014
I Pritpal Singh . (Address: Village Tibba Distt.Sangrur Tehsil:Dhuri Punjab.I am here to complaint about undesirable behaviour of our area Cable operater.We have inserted fastway cable box around 21/07/2014 . Cable operator has signed the forum included the photo proofs, we choosed gold pack.He also taken the money at that current time that was 230.What till today 17/08/2014 The no.of working channels are around 40 to 50.I am regularly asking the cable operator about this problem what he is saying that the forum our still have to send to the head office.He promissed us that all the channels will...
Complaint comments Read comments Complaint category Other

Fastway - 3 fastway cable connection barred even after payment done in advance

User
 jtoccnchd@gmail.com on Aug 15, 2014
Very poor service of Fastway cable in Mohali. Such a bad experience. Very poor service is provided by Fastway cable operator in phase 1 Mohali. I have 3 Fastway connections on my name Ranjit Singh # Kothi no 2, phase 1, Mohali since from last one year. All these 3 connections stops working from last 6 days and i am repeatedly lodging complaints to the Fastway cable operator from same day on mobile number 9781001693 (Local service provider) but he always gives false assurance. In the last on 10/08/14 i Launch complaint on Fastway customer care number 9217092170 and i was shocked that out of three...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Fastway - Complaint against local cable operator & Fastway complaint centre

User
 Baljitgill on Aug 11, 2014
Dear Sir
I am facing problem from fastway channel again & again.

I also called my local cable operator but he is not responding.

Recently i had registered my complaint regarding non-working of my cable.My complaint no is 495832 yesterday. Attendant assured me your problem will be sorted out within 6 hours. Today i called again, but problem is same.They are giving time again. I told to attendant that i will file complaint in consumer court against this harassment. attendant Ms bharti told no problem.

This problem was also in last month . that...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Fastway - subscriber application form

User
 Er Karan Makkar on Aug 10, 2014
respected sir/madam i am from ludhiana.i want to submit my stv form but cable operator told me that they do not have any form so please email me subscriber form to my id kmakkar081@gmail.com so that i could be able to enjoy the pack services...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Fastway - worst service`

User
 ms.sandhu90 on Aug 7, 2014
my name is nasib singh from village samana kalan teh chamkaur sahib district ropar... i requested a fastway connection a nearly month ago.. i also contact many times our cable operator .. whenever i talk to customer care they said your connection is done.. i asked them to make my call forward to seniors.. they disconnect the call or used to say our seniors are busy we will call you back but till this date neither i got the call nor the connection.. now come to cable operators.. i call him many times.. he used to come to village many times but never come to home to give connection.. one day i ask...
Complaint comments Read comments Complaint category Other

Fastway - Fastway Setup Box Not working from 22 days

User
 Rohit9123 on Aug 6, 2014
Hi Guys I am having following Error - 109 I am suffering from this error from more than 22 days and Service of fastway is very bad. Even I have complaint them 16 times in 22 days every day i ask them But No Officer has come to check our problem . This is example of really bad service of fastway. They have even taken the money from us in advance for this month but Setup box not working from 22 days . Service of fastway is really bad . Every time I call on complaint numbers they ask me to note down VC number complaint number (461544) but no one come. What is this service why they call themselves...
Complaint comments Read comments Complaint category TVs

Fastway - Misbehavior by cable operator

User
 Ramandeep Singh7777 on Aug 4, 2014
Hi,
We are residents of Mohali, Phase 5.. My father today called up the area cable operator at 9872469631 at 0931 today ie 4th August. My father simply asked him that our cable is not working and once this he just started shouting and said that your cable is not working any time and we shall place a person permanently at your residence.
Just tto let you know that the cable operator has left all the cables opened and has not been tied up with electri tape. It's a service industry and the operators should behave and have sense, when talking to a 70 year old person.
We would...
Complaint comments Read comments Complaint category Products & Services

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