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Fastway Customer Care

Fastway Transmission Pvt. Ltd.

Lajjya Tow er, Near E.P.F. Building, Sham Nagar
Ludhiana
Ludhiana District
Punjab
India - 141002

Customer Care Phone Numbers and Contacts

Tollfree Phone:1-800-1026602
Phone:+91 92 1709 2170
 +91 161 430 0000
 
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Fastway Complaints & Reviews

Fastway - NON INSTALLMENT OF new SET UP BOX

User
 Neetan Singh on May 12, 2015
We have made the request for issuance of new cable connection with setup box on 29.04.15 and i get the request no. 39835. You official are assured us the connection will be installed with in 96 hours. But till date we did not get the connection. So you are requested to do the needful. Regards Nitin Singh HNO: 1770/1, SECTOR- 29 B CHANDIGARH 9914439999...
Complaint comments Read comments [2] Complaint category Satellite, Cable DTH TV

Fastway - Change Cable Oprator Because Good Servicr not Provide to Consumer

User
 Teeta Singh on May 2, 2015
Dear Sir i Requset To You.Please Allow to Me I want Change Cable Oprator.Because My Previous Oprator Good Servicr Not Provide to me.For Kind Your Infomation My Street Gali No2, House No265, Tej Nagar, S.W.Road, Amritsar in Three Cable Oprator Service Provide for Last Many Years.So i want Change My Cable Oprator.I will Thank Full To You. Your's sincerely ARVINDER SINGH...
Complaint comments Read comments Complaint category Other

Fastway - The mistreatment by the cable operators when shifted home

User
 Suniel Rapster on Apr 28, 2015
Hi, we shifted our home from chandigarh to derabassi in the last month. I had paid for my april month's cable rent in advance to chandigarh cable vision sector-22, and i contacted the local fastway cable operator in derabassi. He asked me to get my connection disconnected than he will have it transferred to his name. I did what he asked and went to the cable office in sector-22 chandigarh and asked them to disconnect it. Then the next day the local cable operator came in and he installed my HD connection and then after a few minutes it showed error-109 ie channel not subscibed error. He said that...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Fastway - no resolution of complaints

User
 arshdeep7 on Apr 25, 2015
This is to inform you that I am getting error 104 from last 15 days despite paying the bills. I called customer care on 9217092170 on 23 april and they registered my complaint no 1513392 and I was told it will be resolved in 8 working hours but its been 3 days now but nothing has happened. I am calling customer care fro last 3 days and they just keep on forwarding my complaint and I was told that my local operator has closed this complaint with remarks problem resolved but no one has appeared to check my set up box and I didn't even receive any call from customer care for te2 same. What kind of...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Fastway - Bill Paid to Operator but not submitted

User
 rahulrajput44 on Apr 24, 2015
Dear Team,

Cable connection is not working since last 2 days despite all bills paid in advance. We have paid the bill on time to the Local Operator (Sonu) of Model Gram, Ludhiana
But was not submitted further. I came to know when my cable connection was disconnected. Now i am struggling to get it working again and appox 11 calls has been made to customer care @ 9217092170 since yesterday morning and they claims that problem would be resolved in next 4 hours but nothing happened.
I am surprised that the set top box is not registered on my name and reflecting on name...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Fastway - PAYMENT GIVEN AFTER THAT CABLE OFF DUE TO NOT PAYMENT...

User
 Khushi Rawat on Apr 23, 2015
I HAVE LOGIN COMPLAINT FOR OUR FASTWAY CABLE ON CUSTOMER CARE NO. THEY LOGIN COMPLAINT AND NEXT DAY AUTOMATICALLY CLOSE COMPLAINT NO BODY VISIT MY HOUSE TO RESOLVE OUR COMPLAINT 5 TIMES I LOGIN COMPLAINT EVERY TIME THEY SAYS WORKING HOURS YOUR COMPLAINT TO BE RESOLVED BY NOBODY VISIT. NOW CABLE OPERATOR TAKE PAYMENT FROM US ON DATED 9/4/2015. HE GIVE NO RECEIPT SAID THAT MASSAGE COMING ON YOUR MOBILE NO. NO MASSAGE IS COMING IN OUR MOBILE NO AND OUR CABLE IS OFF.. I HAVE CALL OUR LOCAL CABLE OPERATOR MANY TIMES ONE TIME HE PICK MY PHONE AND SAID THAT IN 15 MINUTES YOUR CABLE WILL BE ON. FROM YESTERDAY...
Complaint comments Read comments Complaint category TVs

Fastway - connection error & against the distributer

User
 deepprawat on Apr 21, 2015
This is inform to you that we are not getting any signal and getting error-104.We called so many times on (9216373225) number.Once he picked the phone at 7pm on 20th April and he told that the problem should be resolve within half an hour but the problem not resolved yet. We tried to reach him again either he did not pick the phone or busy.Why do you keep this type of person in a job who does not listen anything from customer?If you could not resolve the problem please do not come for payment....
Complaint comments Read comments Complaint category Employees

Fastway - Fast way cable poor service

User
 vicky arora985 on Apr 18, 2015
Hi . This is to inform you that i am Using the fast way cable services at my home and i am having the two Connections at my place. I have taken the second connection just month ago but from day one i am facing the issue at my cable connection number of times i have complaint to my cable operator and he has also checked it but they are fail to fix the issue I would request you to please send the some master man to resolve this...
Complaint comments Read comments Complaint category TVs

Fastway - Pathetic Service OF Fastway AT Kurukshetra

User
 Jatinder Singh7992 on Apr 17, 2015
After requesting many times, last month the operator of fastway at kurukshetra ( some private operator in New Colony) installed the fastway set top box at our home. Even he did't provide the bills for the set top boxes, we ask him for same many times... but all in vain.. We are having two boxes. Both are just like plastic boxes...as no one is working that much good.. We called the operator many times. He didn't visit till date. REALY FED UP OF BAD SERVICE... EXPECTING AN ACTIVE SOLUTION RIGHT AWAY. Jatinder Singh, S/o Mohinder Singh, #2049, Prem Nagar, Amin Road, Kurukshetra. 8901031633,...
Complaint comments Read comments Complaint category Products & Services

Fastway - 109 channel unauthorized

User
 Mahesh Madaan on Apr 6, 2015
SET BOX ERROR 109(MAC : 24767d667269 ) I am from Zirakpur Punjab ..Intially i was getting message that march payment and December payment is pending, and than i got 109 channel unauthorised on all channel .I called customer service three times, had word with supervisor but nothing was done . Services for Fastway are pathetic there is no customer satisfaction level . Regards Mahesh Madaan 9876640786...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Fastway - Cable is still not working despite of payment

User
 Sam_1 on Apr 5, 2015
Respected Sir, We have subscribed fastway cable service on (27-Jan-2015) and our STB(Set top box) Number is FCBFFGKKG. We already made the payment of February month on (20-Feb-2015) but we didn't get any message regarding payment and our cable operator again claiming Feb payment which was already paid and now our cable is not working and also we are unable to pay March Payment as well. So we request you to please take a look on the above issue as soon as possible. Please let us know in case of any issues. Thanks and Regards, Sanjeev Kumar H.No - 289/1 Sunder Nagar Patiala. Mobile...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Fastway - No response from customer care ss wel as local operator

User
 jamal.ccpl on Apr 5, 2015
Dear Sir, I have A Set Top Box connection with you in the name of Jamal Uddin House No. 369 FF, Sector 80, Mohali, With MAC No. BCC81078217E AND. I have Error No. 104, No Signal since last two months. I am calling your customer care no 92170 92170 Regularly From 22.02.2015 as per detail below… Date Complaint No. 22.02.2015 1279620 24.02.2015 1288712 28.02.2015 1302937 02.03.2015 1314341 18.03.2015 1368705 29.03.2015 1409784 31.03.2015 1420084 01.04.2015 1422892 03.04.2015 1431238 4:4:15 1434923 and 5:4:15 1437379 I Have also...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Fastway - rude behaviour of local cable operator

User
 sony taatray on Mar 14, 2015
Hi i am from raipur khurd chandigarh and name of local operator is satyam cable network raipur.i got connection last week of january this year n they charged 1000 inr including 1 month of rent n provide me old setup box with broken remote and when i asked about payment slip they gave excuse everytime like will give tomorrow etc from 27th feb i have no signal in cable and going their office every day for complaint and i gave 2 time setup box to them because they asked for it and returned without signal now they are asking for 200 inr again to change the box plus 280 inr as rent again n saying otherwise...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Fastway - Regarding new Set of Box (Request no 34894)-Esclation

User
 Pankaj_Sharotri on Mar 13, 2015
Dear All, I am very much dissatisfied with the FW follow ups & customer care. First time I called customer care on 4th Mar with mob no 9915138844 with request no 34894 that your STB will be installed in 24 hrs. From 4th Mar till now (13th Mar) I am regularly calling customer care from same mob no & no one is here to listen my complaint, (giving silly excuses. I do not want connection from Fast way. Thank you very much for your service. Regards, Pankaj...
Complaint comments Read comments [1] Complaint category Satellite, Cable DTH TV

Fastway - cable network down

User
 vishal464 on Mar 8, 2015
hello is there any one????? i am living in chandigarh sec 29B 1444/25. i want to inform you that my cable network is not working from last 5days, i am calling regulary but every time they said it will take 1hours but it become 5 days now. so please solve our problem......
Complaint comments Read comments Complaint category Other

Fastway - no signal mostly show 104 on every saturday and sunday and cricket world cup matches

User
 sushil kumar goel 2 on Mar 8, 2015
my cable remained off most of times on every saturday and sunday and most of times during world cup matches Ihave complaints many times to the operator and you but you pay no attention. Idoubt that some illegal connection is going on this area by the operator and my cable is connected with some one else during important world cup matches. please enquire into matter and take action against the operator immediately under advice to me....
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Fastway - Tv Cable not working

User
 Simarjit711 on Mar 2, 2015
CHIP ID: 00555253116 SS ID:020 7813 5883 - 1 SN:56331345102162 Request no. 1273920 CRN:1951930 Mera naam Simarjit hai maine 3-4 baar cable ki complaint ki hai par thode time ke baad cable fir band ho jaati hai screen pe Error-104 show ho raha hai abhi bhi kal sham se cable band hai aur error show raha hai fastway waale koi solution hi nahi bata rahe....
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Fastway - rude behaviur of local cable operator

User
 amikapur on Feb 22, 2015
Dear sir. I have taken fastway set top box in may 2013 .he has taken rs 1200 /- as a security depositideposit Till date wwe havhave nnotnnot ggot tthetthe Slip. He isis given old set top box with old remote. Now he is dendenindendening fofor ththiththis...
Complaint comments Read comments [1] Complaint category Satellite, Cable DTH TV

Fastway - No network getting error 109

User
 saini172 on Feb 20, 2015
I have one fastway connection Address: #813 sec 19 panchkula Haryana 134113. I am getting error 109 from last 15-20 days try to contact my cable oprater not he is not responding the phone, also visited his provided address but unable to get him. I call customer care (9217092170) as regester a complaint #1258118, but no response from fastway. I called customer care again and again they provided me one more complaint#1264187 on 18 Feb and one more complaint on 19th Feb #1267584. I am calling every day to customer care and cable opreater (sanjay) every day but getting no respone. all so...
Complaint comments Read comments [3] Complaint category Satellite, Cable DTH TV

Fastway - Non working of cable connection

User
 Kulbir Gaba on Feb 14, 2015
I have 3 TV connection of FastWay, but i realize service of the company is very poor. i made 3 times complaints in last 5 days but there is no response and local operator never picked phone. Such a slow way. I suggest not to subscribe this kind of poor service to any one.Kulbir Gaba 9814112580...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

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