FastWay Transmission — disconnection of cable tv connection

To,
The managing director,
Fastway transmission
Ludhiana.
Subject : complaint of local operator of fastway transmission m/s kukki
Dear sir,
Reference to my previous email sent in your customer care department and to mr. Manchanda but i am
Sorry to say no action has taken by fastway transmission copy of previous complaint are attached
Herewith for your reference.
I am the customer of fastway from last 15 years but now as per tariff rates has revised by trai, my plan
Is updated as silver pack rate of silver pack is rs.300/ per month with gst but my local operator is
Charging rs. 350/- (Copy of receipts of rs.350/- attached with email) for the same pack i called at
Helpdesk fastway at [protected] they said operator cannot charge any extra charges above the plan
(Recording is with me)
I asked at helpdesk to take action against this operator but till time no action has taken by your staff,
You are requested to take strict action against operator m/s kukki hb 112 phase 1 mohali.
As if operator having 1000 connection he is charging rs.50/- extra he is earning rs.50000/- per month as
Black money this is not fare now in this case i have forwarded the email to customer care department
My operator said they will disconnect my connection at end of april 2019. Disconnection this not the
Solution of my complaint i want strict action against local operator.
If fastway has no solution of this query than i will be forced to take action in ministry of communication,
Trai and other regulatory authorities.
Regards,
R sharda
Hb 96 phase 1 s a s nagar
Mohali.
Crn number[protected]