FastWay Transmission — misbehaving and signal problem

Address:Ferozepur City, 152001

I am connected with fastway from last 5 years and i have one connection. But i'm feel very sad when our cable operator does not listen our problems and from fortnight there is no signal. Many times i call our cable operator but unfortunately he doesn't pick up the phone and if he pick up the phone then he cannot listen our problems carefully and doing misbehaving verbally. I call many times at fastway customer care no. But i can't get any satisfactory results from fastway. So please solve this problem.
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Dear sir/Mam
Fazil
#4620 maloya colony chandigarh
My Cable provider not provide a HD BOX FROM 3 FEB 2019
not given any reciept of payment
moh fazil's reply, Jun 9, 2019
I would like to inform you that i am using Fastway cable service in chamdigarh
Since last 4 months i am regular requesting Fastway team & local cable operator to provide me HD setup box as per TRAI new rule but in spite of my regular request Fastway has not provided all channels of my choice pack against my MAC no 118550F5407F9 and not given any receipt of payment
I have approached every level of fastway

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    FastWay Transmission Phone
    +91 92 1709 2170 [Customer Care]
    +91 16 1468 4108 [Nodal Officer]
    FastWay Transmission Address
    Lajjya Tower, Sham Nagar, Ludhiana, Punjab, India - 141002
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