FastWay Transmission — Refused to refund security amount

Address:

Amritsar office

I got installed a new ( I am not sure whether the dealer installed a new connection or duped me by installing an old connection ) fastway transmission connection at my address h.no. 26, Mohindra Colony, Amritsar, 143001, Punjab in the month of Nov. 2019 and paid the security amount of RS. 1199/- for SD STB box. Details as follows
STB ID: 4C0D9556, . CA ID: [protected]
Now in the month of Oct 2020 I requested for discontinuation of connection and requested for the refund of security ( as the dealer informed at the time of installation that security is 100% refund able with in a year of installation) send the message to dealer on 1/10/2020 and made the online/telephonic request on fastway site on 2/10/2020 my complaint no. Is 4512269. I am ready to hand over the setup box back to dealer but company refused to refund my security deposit amount. Kindly help me in the same.
details of complainent
Name: Simerjot Singh
Mob.no - [protected]
Address: h.no 26, Mohindra Colony, Amritsar, 143001, punjab