FastWay Transmission — services are not good

I paid monthly rents on time but stb. Shows notification, error 109 for last 4 days. I complained about on toll free customer care no.[protected].
And they told me every time that your payment is due, but i paid, and told me to contact local operators. First i started try to contact locals but they don't pick up call easy. And then local cable operator told me that your complaint is resolving and 2 days more to need.
Very bad attitude by local cable operators.
I hope someone do some effort for resolving it.