FastWay Transmission — unauthorized charge taken by local cable operator

Address:

147001

Abhinav kumar
To:
[protected]@fastway.in
Cc:
Vivek. [protected]@fastway.in

28 may at 8:10 pm

I'm still waiting for your reply. Before replying go through my trial mail and last time i'm saying "don't test my patience"

Abhinav kumar
[protected]

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On mon, 28 may 2018 at 19:26, abhinav kumar
Wrote:
I'm asking are you replying my query on behalf of fastway or someone else. I was using fastway in chandigarh and now again fastway in patiala. Then why you are saying me to contact old cable opertaor as old cable operator was fastway itself.
You just ask your cable operator at chandigarh that he has taken money or not???

Abhinav
[protected]

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On mon, 28 may 2018 at 19:19, customer care
Wrote:
Dear customer

We already revert you in trail mail that for this query you can contact with your old cable operator.

Regards
Fastway customer care

On mon, may 28, 2018 at 6:58 pm, abhinav kumar wrote:
Pls reply me i'm still waiting for your reply.

Abhinav kumar
[protected]

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On mon, 28 may 2018 at 18:19, abhinav kumar
Wrote:
Are you replying my query on behalf of fastway cable services or on behalf of patiala and chandigarh. I want to let you clear that i was using fastway service in chandigarh and now again fastway at patiala.

Abhinav
[protected]

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On mon, 28 may 2018 at 18:15, abhinav kumar
Wrote:
That cable operator was also from fastway cable chandigarh.

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On mon, 28 may 2018 at 18:13, abhinav kumar
Wrote:
Let me clear that old cable operator works under you or some one else???

Abhinav

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On mon, 28 may 2018 at 18:10, customer care
Wrote:
Dear customer

We would like to inform you that for this query you can contact with your old cable operator.

Regards
Fastway customer care

On mon, may 28, 2018 at 6:07 pm, abhinav kumar wrote:
What about the amount i have paid on 14th april. That was of which month???

Abhinav

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On mon, 28 may 2018 at 18:00, customer care
Wrote:
Dear customer

Already discuss with you that rent you have paid on 26 april is rent of april month we already clear your query regarding this.

Regards
Fastway customer care

On mon, may 28, 2018 at 5:44 pm, abhinav kumar wrote:
Dear sir,

Can you provide the status of my query. How much time should i wait. Reply me asap

Abhinav
[protected]

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On sat, 26 may 2018 at 11:45, abhinav kumar
Wrote:
Dear sir,

2 days have gone but still you people don't care to answer my query. Rs 300 is not a huge amount but i wont let it go anyway. I'm still requesting you to give reply me asap.

Abhinav kumar
[protected]

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On thu, 24 may 2018 at 11:30, abhinav kumar
Wrote:
Dear sir,

Yesterday i have got a call from ludhiana office. Some one mr ravi (Team leader) again told me some illogical statement towards the payment which i made. I'm totally inconvinced with him.
However i told him to reply me through mail whatever he told me. But till today nothing have been received from him.
Moreover before sending mail pls let me clarify how you can take rs 600 for 1 month and also let me know if in chandigarh he take 300 on 14 april then for what period he takes rs 300 and if on 26th he takes 300 then also for what period he takes.
Pls provide facts and figure before sending mail and also dont send any illogical statement.

Waiting for your reply

Abhinav kumar
[protected]

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On wed, 23 may 2018 at 17:49, abhinav kumar
Wrote:
Dear sir,

Please reply. I 'm waiting for it. Let me know my query has been escalated or not??

Abhinav kumar
[protected]

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On tue, 22 may 2018 at 22:16, abhinav kumar
Wrote:
Dear sir,

After making so many mails finally i have got cable connection. I have to give 300 (Monthly charge) + 380 (Wire) i. E total of rs 680.

Now please clarify me one thing i have given rs 300 to the cable operator of chandigarh for the month of april on 14th april and again after getting transfer to patiala, cable operator of patiala again taken rs 300 on 26 th april for the month of april. Its means i have to give rs 600 for the month of april. The cable operator over here mr sonu chauhan told me that i have taken rs 300 for just 4 days as connection of cable was done on 26th april. So this rs 300 is valid for 30th april (Which i came to know today only). Earlier i thought this 300 what i 'm giving is for next 1 month.

So kindly let me know how it is justified. Kindly reply me accordingly and as soon as possible. I 'm waiting for your reply.

Regards

Abhinav kumar
Patiala
[protected]

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On mon, 23 apr 2018 at 22:06, abhinav kumar
Wrote:
I have already submitted for the month of april 2018 to the cable operator at chandigarh then again why should i again pay it.

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On sun, 15 apr 2018 at 17:54, customer care
Wrote:
Dear customer,

Greetings from fastway!

This is in reference to your email regarding stb transfer of service on your fastway customer and box number mac no 08:80:39:23:84:b7

I regret any inconvenience caused.

Please be informed that your concern has been registered with number cr-[protected]

Kindly note that the issue has been escalated to the concerned department. Once we get the details from them, we will revert back to you.

We assure you that the issue would be resolved to your satisfaction and you would not face such inconvenience in future.

For further queries, please do email. We would be delighted to assist you.

Regards
Fastway customer care

On sun, apr 15, 2018 at 5:32 pm, abhinav kumar wrote:
Dear sir,
I have taken fastway cable connection when i was in chandigarh. Mac number of that was [protected]b7. Now i have transferred to patiala. Therefore kindly transfer my connection of same to patiala. Also provide me the noc. I have made the payment upto april 2018. Also provide me the local cable operator number of patiala.

Thanking you

Abhinav kumar
Mac no-[protected]b7
Mob-[protected]

Earlier address: 2305 b, sector 42 c, chandigarh

Present address:mig-28g/f, sst nagar, sbi officers colony, patiala.

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