Fed Ex — Delivery Driver

Address:	8755 N Port Washington Road, Fox Point WI
Website:	FEDEX

Hi there,

My name is Ryan Kowalczyk the Warehouse Manager here at Best Buy in Fox Point, WI. I'm sure there is Company Form to fill out when it comes to Carrier Feedback but I can't seem to find it. Feel free to forward me correct contact list or link to file complaint.

Our back WH receiving bell, which is very loud and can be heard throughout the entire store and also has a sign stating as much above it and to NOT ring twice or hold down - is constantly abused by your morning delivery driver to this location. If an employee isn't at the door within a minute, the driver then leaves the "missed pick up" note on our back door. Which results in missed client packages & vendor items that are sometimes needed to be displayed ASAP for same day launches/orders.

He has been told by Store Management including myself multiple times that it's not only an inconvenience to the customer & teams, but that since our store is massive and our WH wraps around the building with the doors on the opposite ends, it's going to take a few minutes for Warehouse associates to get back as quickly as they would like to.

This morning, all 3 things occurred for again, the 3rd time this month with myself alone, Bell held down for 10-20 seconds, and by the time I (Warehouse Manager) got to the door (in no more than 30 seconds) your delivery driver already has the "Missed Delivery" post it note on the door and was ready to leave. He then entered the building and instead of me giving him any outbound packages, he himself rifled through our delivery area and took boxes - which I assume were correct - but is not the way we do things and against SOP for a Warehouse Associate to not "check out" the packages to the drivers themselves, obviously to avoid shrink issues. I also wasn't asked for a name or signature, which I also don't know if its required, but I was surprised to say the least watching him walk past me grab packages and walk out without any words.

I don't know what needs to happen for this to be addressed but we need it to happen. Whether that's a coaching or removed from the route, feedback to us on how this will be fixed would be greatly appreciated.

Ryan Kowalczyk
Warehouse Manager
Best Buy Fox Point, WI
ryan.[protected]@bestbuy.com