Fed Ex — Unacceptable service

Called yesterday[protected] due to package I paid extra for not being here on time and spoke with Maria who proceeded to tell me the computers were down call them back WHAT why should I as a consumer have to call you back The right and correct response was we will gladly call you back so sorry our package you paid extra for is late. She escalated call to Ashante as I pitched a fit, Ashantes response same as Maria I should call back I said I am calling I will not call you back put some one on that can handle this Escalated to Alliah who di nothing except take my number offer a call back then i received no call !! Had to call this morning FED ex complaint department and Its a PURE act of god thE Father TO SPEAK TO A HUMAN I GOT Will and Will got my wrath so he escalated my call to ERIC. Eric then found out some info like making a case number doing all the things that should have been done yesterday and offered to call me back which for that I was thankful when he finds out where my package is a denture which obviously my pt needs to chew with . Still late still dissapointed and still dont have my package after all this