[Resolved]  Federal Bank — complaint no: 82428

Address:

Chennai, Tamil Nadu

hi my account no is [protected], i have one atm card given with my account opening kit in the year 2009 i missed the card in the year 2011 Dec i gave two letter to the bank one is to block the lost card and the other to apply for the new card and to DE-ACTIVATE the old card clearly mentioned in the letter.i get a card in 2012 from then till now i am using that card only my card no is:4048 xxxx xxxx 4107 very recently may be 2 to 3 month i got net banking when i checked my account transaction detail's I found that there was 5 to 6 card is been activated and every quartly they have debited some money as debit card charge from my account rt from 2012 till date. i raised complaint for credit all the debit happen for the card which i am not using, when ever i call the customer service they give irrelevant information also they speak like want to escape from the call at that point of time . i spoke with supervisor they say like we have raised to bank call in 2 days if i call in 2 days when i call back again the level one person took the call and say that supervisor is not available i don't no weather the supervisor ran out of the company or what or the complete customer service unit is functioning without supervisor if so it will b like this only and they don't have any rights to lay with my money NOTE: the no i called is[protected] the people i spoke with 3 supervisor 2 techs 1. Sreejith, 2. Meena, 3.Sarum. Techs 1.Sreejith, 2.vidiya. this last call today with vidya say that the complain has been raised to bank so you should go to the bank and know the details and my supervisor is not available to speak with you they are saying this after a 3 weeks of time making me to wait simply to their response i want immediate action to be taken