Federal Bank — Federal Bank Account is frozen

Federal Bank — Federal Bank Account is frozen

T tuttuvava from Kottayam, Kerala Dec 20, 2022 Jun 30, 2023 This thread was updated on Jun 30, 2023

Hi I am Aravind N . My account is from Fi. The account number is [[protected]]. My account is frozen from 19/12/2022. Now I am unable to do any transitions. I called FI customer care to complain.. I received an email to visit the nearest branch as an urgent basis to submit my KYC and funds income proof from Federal. I go to reach the nearest Federal branch, Poovarani. But the Federal branch saying they have no idea about this. After when I escalate this to nodal officer he reply that "With regard to the issue raised it is noted that your account was frozen based on the Cyber Crime complaint acknowledgement No.[protected] GUJARAT POLICE reported on National Cyber Crime Reporting Portal. Please note that we can only unfreeze the account after getting specific direction from the same Cyber crime authority. As such, we request you to get in touch with Cyber crime authority for any further information and assistance." So try to contact Gujarat cyber crime department email them on [protected]@gujarat.gov.in. I didn't receive any response from them. Also Federal and Fi not help me regarding this they are asking me to contact the cyber crime authority. But the cyber crime authority is not responding to my email. I email them multiple times. Still I have no idea about why my account is frozen. I have done nothing illegal with my account. I have a clear record for every transition with proof. Please help me regarding how I can get over this situation. Was this information helpful? No (0) Yes (1)
Federal Bank customer support has been notified about the posted complaint. Verified Support Jan 03, 2023 Federal Bank Customer Care's response We are sorry for your unpleasant experience. Please share your concern at [protected]@federalbank.co.in. Our team will get in touch with you to assist further. -Shrinivas Jan 06, 2023 Updated by tuttuvava i already sent all the details and documents including all documents to cyber police adress provided from federal bank and police departments but still no responds from two of them . i just invest small amount in crypto and withdraw it from the platform after legalize by indian government but the cyberpolice and bank thought that i done some un authorised transaction . please unfreeze my account as soon as possible and do the needful . only federal bank done these full account freezing thing . SBI and other banks freeze objected amount only . Now my account is useless and blocked my salary funds also . Jan 23, 2023 Updated by tuttuvava its already 30 days still no reply or actions from federal bank side . Verified Support Jan 26, 2023 Federal Bank Customer Care's response We regret that you did not have a good experience. We assure you that we are constantly working towards improving your experience. Please write to us on [protected]@federalbank.co.in along with your concern and we shall resolve your issue at the earliest. -Prasanth Feb 15, 2023 Updated by tuttuvava its already 90 days still no reply or actions from Federal bank or the cyber cell . i still cant use my Account . My other funds including my salary and other emi are in frozen stage . is a very bad experience for me .Now i am planning to convert my regular using account to any other banks
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Arrnaya

Jun 30, 2023

They have done same to my account under same pretext. It seems to be only an issue with the Federal Bank. They are looting consumers' money by freezing their accounts and then asking them to contact cyber cell which doesn't exist. No clear law on cyber crime has bolstered their modis operandi and they are running this fraud in broad daylight. We need to file a criminal suit against Federal Bank and get their banking license cancelled and also ask for compensation for this harassment.