[Resolved] Federal Bank — Grievance about bad customer | |||||
To, the manager Customer service Federal bank Sub:grevience about bad customer service Respected sir, my name is sam chacko, i would like to bring to your attention a customer service issue myself and my wife have savings and checking account with federal bank venmoney branch my a/c no: is ...Today i deposited two cheques of $350 but the branch manager was kind of rude in his dealings and replied that it will take 45 days for the transaction clearance and said you don't have any fixed deposit in here so it will take little longer.I never had any issues like this in the past, i noticed this change in the dealings of the manager since i had withdrawn my fixed deposit for some urgent needs.I still have 75, 000 rs in my savings account. I am really disappointed about this incident and even thinking about closing my account with this bank.I would really appreciate your earliest response regarding this matter and expect this would not happen to anybody else in the future. Thanking you Yours faithfully Sam chacko Was this information helpful? | |||||
Complaint marked as Resolved
Federal Bank customer support has been notified about the posted complaint. Verified Support Feb 16, 2016 Federal Bank Customer Care's response Hello Sir, Regret the inconvenience caused. Can you kindly forward the details of the same to [protected]@federalbank.co.in along with your account number & contact details and we will raise the same with the concerned department. | |||||
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+91 48 4263 0995 [International]
+91 48 4263 0994 [International]
Federal Towers, Head Office, Aluva, Kerala, India - 683101
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Hello sir,
I am Vivek Ravi yesterday on 7th of april 2016 i went to Federal bank Aluva branch for closing my parent's joint account, I reached there about 11 am and asked a lady who was sitting over to help the customers as i asked her the details and procedures to do so she was just wandering here and there without knowing what are the exact procedures to do so, Then one of the staff told me to get my father's death certificate(as my father is no more) as well as mother's signature as the account was dormant to re activate it.and it was about 1 pm when i got this response.I went home took my mother and death certificate of father and reached back to the bank, now the staff over there whom i met in morning( i know her name but not mentioning here)was so harsh talking to me, mean while a very old person came there to withdraw some money she was behaving so disrespectfully to him, as i felt pity on him and i helped him to collect his cash, now its my turn again she is cross checking over the documents and asking me to bring my brother's id proof as he was also account holder (this she could have told me while i went home for taking my father's death certificate), When i asked her about this, she again showed her bad attitude over me.i lost over 4 hours in bank for this sill thing, they could have told me what all essentials are require instead they themselves are confused what to do and wandering here and there asking there co-staffs.Then i was deciding to withdraw the whole amount from the account as she carelessly with attitude over her face told me do what you want, i wrote the whole amount over my cheque again there is discussions going on 1 hour gone now this time they told me i can't withdarw whole amount, i can withdraw whole amount only if i close the account(then why did she tell me that i do what i want)I would never have an account in a bank who have this kind of attitude, at the same time i went union bank for same purpose it didn't even take 5 minutes for them to explain the procedures.