[Resolved] Federal Bank — home loan account charging excess amount through emi | |||||
We have a home loan with Federal bank, loan account no - [protected], we have an EMI going every month from one of our other bank account in which we have kept excess amount of around 1 lac rupees just to avoid any kind of EMI bounce. 2 years back, Federal bank was charging us some extra amount every month as penalty for bouncing the EMI but we always had excess amount in our other bank account from where EMI is going, after 2 months of fight federal bank reverted our penalty charges but it ruined our cibil score. 1 week back, again 2800/- rs got deducted from our bank without any prior intimation from bank, after few days we got a call from federal bank Legal department saying our account file is forwarded to legal department as our EMI is pending. which is not possible as every month our EMI is going properly and we have excess amount of over 1 lac rupees in the bank account from where EMI is going. we are trying to reach federal bank louis wadi branch (Thane) since last 2 weeks but not getting any response or satisfactory answer. this is utter non sense and kind of harassment which is leading us to file a complaint against federal bank and transfer our home loan to other bank. Was this information helpful? | |||||
Nov 5, 2018 Complaint marked as Resolved Federal Bank customer support has been notified about the posted complaint. Verified Support Oct 05, 2018 Federal Bank Customer Care's response Hi Sameer, We are sorry to hear about your experience. Your delight is very important to us. Kindly share your concern along with your contact details at [protected]@federalbank.co.in with your ticket number (21536) in the subject line so that our team can assist you. | |||||
 2 Comments | |||||
Comments
Hi Team,
Please help to change my mobile number to [protected].
My old mobile number [protected] lost by few months back.
Thanks,
Mounika
Please help to change my mobile number to [protected].
My old mobile number [protected] lost by few months back.
Thanks,
Mounika
Federal Bank Customer Care's response, Oct 13, 2018
Verified Support
Hi Mounika,
We are sorry to hear about your experience. Your delight is very important to us. Kindly share your concern along with your contact details at [email protected] with your ticket number (22869) in the subject line so that our team can assist you.
We are sorry to hear about your experience. Your delight is very important to us. Kindly share your concern along with your contact details at [email protected] with your ticket number (22869) in the subject line so that our team can assist you.
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+91 48 4263 0995 [International]
+91 48 4263 0994 [International]
Federal Towers, Head Office, Aluva, Kerala, India - 683101
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Federal bank account-[protected]
Beneficiary bank account-[protected]
IFSC-IDUK0000053
We are sorry to hear about your experience. Your delight is very important to us. Kindly share your concern along with your contact details at [email protected] with your ticket number (21535) in the subject line so that our team can assist you.