Fairly new user at Fi Bank and I am suddenly locked out. My entire transaction history? Not more than Rs. 10, 000. Reason for freezing the account? "Unusual" activity. I was asked to reply to a long list of questions, I did that. After a day or two the bank is again asking for personal documents, like "Salary slip", crypto transaction stuff, which by the way, does not apply to everyone. And also, my full KYC is done, they have my PAN card details.
The Bank has no solid response on what the unusual activity is. I mean what could be unusual in rupees 2000 rupees transaction? A user can deposit far more than 2000 before linking PAN or completing KYC. Why is my bank account frozen? Customer support replies, your bank account is clear on all fronts. We just need "these" documents and your bank account will be unfrozen. For past 10+ years, I have never been asked for these documents by any bank, and also not by my primary bank, SBI.
No one has time for your faulty flagging systems and baseless suspicions. I cannot rely on such bank and I am definitely not remaining a Fi bank user. Was this information helpful? | 
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