2 weeks before i raised a complaint against federal bank about a recharge i done using federal bank which didn't become successful and the money was not refunded. A fraud who see that complaint called me and said he is working in federal bank consumer complaints rederessal board. He asked my card details and an otp sent to my phone. Accidentally i gave out the otp to him but only for a 12 rs transaction. But after that transaction so many otp came to my phone and a i cut the phone but after few minutes 1100 rs was debited from my account how is this possible? One otp is for one transaction. Now all that amount which was debited by that fraud has been shown as credited in my passbook but its not shown as available balance. When i contacted the branch they said its a lien the bank will decide whether to lift the lien or not. Why is this happening like this? I gave 1 otp that's my fault but that was for a transaction of 12 rs. Then how do 1100 rs was deducted from my account? Will the lien on my account balance will be lifted or not
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Jan 8, 2019
Complaint marked as Resolved
Federal Bank customer support has been notified about the posted complaint.
Verified Support
Dec 01, 2018
Federal Bank Customer Care's response Dear Customer(Ashikjjohn),
We are sorry to hear about your experience. Your delight is very important to us. Kindly share your concern along with your contact details at [protected]@federalbank.co.in with your ticket number (25569) in the subject line so that our team can assist you.
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