[Resolved]  Federal Bank — Payment not received

I have two international payments pending for 2 weeks and the bank says they can only raise the complaint. So, who is going to resolve it. They are important to me and I need this issue to be solved immediately.

Now, I am out of minimum balance in my account and my transactions are not being received. so, the bank will deduct the fine amount even if it is their mistake? this is extremely unethical. we are paying a lot of service charges, for our hard-earned money and this is what we get in return?