Fenesta — Glass breakage without any ecternal impact | |||||
Just have experienced first fenesta glass breakage today 22 may 2016. Fenesta complaint registered reference id postn[protected]. They say the glass is not covered for warranties. Let me see what response i will get from them... Got the installation done in 2013; since then there have been issue with closing of some doors since installation. They have tried to fix those couple times but no success. We have got some sliders permanently locked as they cannot be moved easily. And now this glass breakage without any external deliberate efforts. It seems combination of heat & the installation quality. I am sure there are issues with the quality of the glass being installed; doesn't seem to be really working for indian conditions. Wondering how they claim to be india's no1!!! If they are truly no1, then they will take this seriously instead of the marketing/legal gimmick of warranties covered. There has been no attempt to damage the glass. It's on 23rd floor. No break-ins or accidental heavy contact to the glass has been done. Why??? Does company have any quality assurance reasons too quote here??? Or is there any cost cutting to generate company profits??? Does the company believe in bad quality productions and unthoughtful of environment!!! Was this information helpful? | |||||
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Fenesta customer support has been notified about the posted complaint. | |||||
 2 Comments | |||||
Comments
We are in the same shoes now..
Two window glasses broke ( without any external impact) within a year of installation.
Locks of most doors not working .
Alarming it is ... for this reputed brand promises safety and security and now they say window glasses are not under warranty!FENESTA team- KINDLY pay attention to the complaint.
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Two window glasses broke ( without any external impact) within a year of installation.
Locks of most doors not working .
Alarming it is ... for this reputed brand promises safety and security and now they say window glasses are not under warranty!FENESTA team- KINDLY pay attention to the complaint.
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Hyderguda, Hyderabad, Andhra Pradesh, India - 500029
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we are too facing the same issue with fenesta glass.
All of a sudden the glass cracked from our second floor building with Just 1 year 5 months of installation .
when we reached to fenesta they claimed to have no warranty on glasses .what kind of low quality glasses they use which breaks within 1.5 years rather than staying for ages . This is highly unacceptable from a reputed company . Even local vendors provided glasses are way too good
Fenesta team, do look into it