The below is regarding active Complaint#397044 currently being handled by the senior management team at Fenesta. I am forced to write here as there has been no update on the matter since escalation.
I had placed an order for a sliding door for my kitchen utility with Fenesta on 1-Dec-2023. Site Survey was completed on 7-Dec-2022. Product was finally delivered to me on 4-Feb-2023 after repeated follow ups via complaint number 392216. When the product was delivered, the dimensions were not matching with the dimensions shared with me on 1-Dec-2022 via the quotation. No communication was made to me stating the actual site dimensions on 7-Dec-2022. I have been following up repeatedly since 4-Feb-2023 and Fenesta executive is suggesting to install the product which has a basic design flaw that the height of the door is less than the height of an average person. Fenesta shared a quote with incorrect dimensions and went ahead for production of the product with new dimensions without my sign off.
Attaching all correspondence with Fenesta team till date. I have paid in full on 1-Dec-2022 and till now the product is not installed on site and Fenesta is just dragging its feet and not accepting a fault at their end and rectifying the mistake and not even taking a decision. The daily response is that someone will get back to you.
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