Fenesta — Terrible customer experience

We visited the Fenesta main office in Gurgaon last week to check out their UPVC/Aluminium doors and windows. Their customer facing agent (Karan Sharma) advised us that one of their Fenesta’s agent will contact us within a day for a home visit to give us a quote on our selections. We have followed up several times ever since and no one from Fenesta has bothered to return a call back to us. I am sorry to say but Fenesta needs to bring their best customer facing agents who are the face of their company and get rid of the ones who bring no good to their company’s core values. It is not only rude but disappointing that the company does not care about their customers. You’ve lost a customer and many more (who read this review)!

Thanks,
Samarth