Fire-boltt — Company not providing services during it's warranty period

I ordered a Fire-Boltt Ninja 2 SpO2 Full Touch Smartwatch from Amazon. After using it for 1 month the watch suddenly started to vibrate continuously, so i raised a ticket with fore-Boltt and provided all details about Warentty and purchase. Now it's been a month after raising a ticket and no action has been taken. No one is responding for the mail also.