First Flight Courier — Consignment Misrouted by First Flight and unable to locate.

Address:

Raigarh, Chhattisgarh

Dear Sir/Madam, This is regarding one of my material sent by an online seller to me through First flight Couriers Ltd. from Mumbai to Raigarh, Chhattisgarh. The consignment no. for the same is B991Q7711347. I have been tracking down the First Flight website regularly but the status still remains the same as it was on 14th of Feb (dispatched from Mumbai-marol hub). I was expecting First Flight to make the delivery of the consignment latest by 17.02.2015 but still I have not received my item. I have called up their customer care who told me the material has been dispatched from Raipur to Raigarh on 16th of this month and I will be getting the delivery by today anyhow. Today in the evening when i called First Flight's customer care again, they said the consignment is misrouted. So, I called up your branches at Raipur and Raigarh where no one answered my call. First Flight's Raipur team picked up the phone and hanged it up rudely.I then called them again and a lady at their office told me that " Sir, you dont know how to track consignment online", In response to this I told her that " Madam, I am an MBA Graduate in Supply Chain Management and Currently work with Jindal Group in their Purchase Department, Don't you dare teach me how to track consignments online" and then she hanged up the phone rudely for the very obvious reason that she had no answer and then after they switched off the phone. Is this a way to treat the customers?? Is this a way First Flight's team thinks they are going to earn goodwill of their customers?? The First Flight team at Raipur has been lying about the misrouting of the consignment they have done. The consignment contains a Projector that is worth Rupees 30, 000+ and they are simply playing with the customer's emotions and trust. Please update me with the current location of my consignment as soon as possible.Even if it is misrouted, they should make arrangements to make the delivery to my address as soon as possible. Delivery getting delayed is one thing but the way their team at Raipur behaved is disgusting. They should definitely think of improving their service and