First Flight Courier — Delay in courier, worst service

Address:

Chennai, Tamil Nadu

below is the mail i have set to their First flight complainant department

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Above mentioned is my consignment no. I have sent this courier from Chennai on 6-jan-2015 but its still not received.

i deeply disappointed with the service.

your representative told me it will be reached at 7-jan evening but its not reached then he told me that it will be reached 8-Jan morning for sure but that didnt happen.

then after making several call in Chennai office and Nagpur office, i been informed that the courier is coming Via mumbai that why its getting delay and it will be reached on 9th morning since its distracted from Mumbai on 8th jan.

today morning again i made several call to Nagpur and Chennai office and i got to know that the courier is in Goa. (now how that happen i dont understand, this is no short distance way at all)

this courier contain important document which need to provide by 9-Jan -2015 to submit application. and because of your service i failed to do so.

i paid Rs 202 for this service and i been told that it will be reached in 48 hrs, this doesnt seems like happening now

i request you pls pls pls give me a exact detail where is my courier and when its going to reached to Nagpur

from last 2days my job is like making a call to customer care only and i am totally irritated now.

i hope you understand take immediate action on this.
i ll be waiting for your response