First Flight Couriers Bolpur Branch Office — Not delivered article, showing false reason, ill behaviour

Address:

Birbhum, West Bengal

My PAN card was sent through first flight courier. Item reached on 07 August, 2015 at BOLPUR branch.They did not deliver my PAN card, also they insisted me to take delivery from their office and told if I do not take delivery they will return the article and they refused to deliver at home.They always do the same for every article, and to every customer. They never deliver at home . This time they returned my PAN card and they have shown the reason that address is insufficient. This is ridiculous and totally false. Their behaviour is also very bad. The often play the same trick with most of the customers. THEY ARE JUST THIRD CLASS AND NOTHING BUT WORTHLESS.