First Flight Couriers — Complaint against first flight, dealer in ballabgarh faridabad

Dear concern,
This is regarding my pan no. pan ack no. [protected], my pan card has been booked by nsdl on 16/09/2016 by awb b903q0453279 through first flight courier, but my pan card still not received to me. when i try to find out of this issue and made a call to first flight dealer and asked him to dispatch the pan card he said me, collect the pan card from my office we will not dispatch the pan card, when i asked the reason to deny he was unable to give any satisfactory answer.