First Flight Couriers — Consignment has not been delivered yet

Address:

Bangalore, Karnataka

Hi,
My old parents(in-laws) took the pain in sending the important courier through the First Flight Courier Service & send the courier from Greater Noida to Bangalore(contact person of first flight greater noida office is Mr. Abhishek(mobile:[protected], off add: G7, Kasana Tower Commercial belt, Alpha-1, G.Noida)) on 20th Jan'15.It was supposed to reach me here in Bangalore after 48hrs i.e latest by 22nd Jan'14 but till date(i.e 23rd Jan'15) it has not reached us.Courier is in name of my husband Mr Mukul Aggarwal.

Please note, we have sent mail to ffcl (but no response till now from them) & called multiple times to Bangalore first flight customer care no. at[protected], but every time they give lame excuses like parcel has not reached bangalore or their server is down so can't see the internal status of it or parcel will reach soon etc..I tried calling Mr Abhishek in G.Noida office to check the status & why parcel has yet not reached Bangalore but he is not answering the call or sms.

Consignment no. of parcel is: W991B1042605
Consignment delivery add:
Mr. Mukul Aggarwal
Flat no. 302,
Abode Apartments, Rupena Agrahara,
Behind Vishal Megamart,
Near HSR Sector-6 layout,
Bangalore-560068


Please help.
Thanks.
Mr Mukul Aggarwal
Mail id:[protected]@gmail.com
Mobile:[protected]