First Flight Couriers — Consignment not delivered even after 12 days

Address:

Dehradun, Uttarakhand, 248001

Consingnment no. W991m1092717 was booked on 2/8/2016 and has not been delivered to murshidabad, west bengal; although the consignment reached kolkata, w. B. On 6/8/2016, i fail to understand why wasn't it sent to the required address? I only cane to know about this on 10/8/2016 when i enqired at the office here, asking a reson why it hasn reached. It is really important for the consignee. Now every time the office is called, nobody answers, i can't keep going to the office to know the status every time.