First Flight Couriers — Courier not reached to the destination

Address:	500062
Website:	www.firstflight.net

I have sent a courier on 9th August 2016 and the consignment number is A991b2675164. Today is 23rd August and the courier is not yet reached to the destination that is Kolkata. I have sent medicines for my mother who is medically not well and she needed the medicines on urgent basis. As there was an emergency, I sent the medicines through courier but all in vain. Till now there is no confirmation regarding the status of the courier and no time frame has been given for the delivery. My mother needs the medicines on priority and still she is waiting for the same. I need a prompt and proper response from the courier company regarding the time for delivery. If your company cannot deliver the courier kindly refund the money and send back the courier to me, I will find some other alternative which would provide me a proper service. I want services from your side as I have paid for it. If you cannot give the service to your customers then I would suggest please close your company and stop cheating the customers. I have never seen such a pathetic service. Waiting for a quick response as my mother is not well and I need to send the medicines to her.