First Flight Couriers — courier"s deficiency in service

Address:

600075

I booked a parcel caonaining a pair of specacle (`cost rs1500) to my brother at bangalore with the follwing address: from chennai (Pallavaraamff franchise) through frst flight courier service
V. Rmamurthy, care r. Natarajan,
004, b block,
Southridge apartments9near corporation bank),
Jakkur main road, bangalore
Pin560064.
The relevant consignment no beingc[protected] dt27/08/2018. Even after a lapse of nearin 15 days the parcel did not reach the addressee. Can i expect some responsible response on thismy email id [protected]@gmail.com and my mobile no is [protected].