First Flight Couriers — Damaged parcel

Hi my ref. Id. Is [protected]

Today I got my parcel nd it was torn/I think it is a mouse bite from one side.. wen i put the objection that i am not going to take this parcel as it is damaged. The delivery boy said madam take this parcel nd file the complain.. I thought Aisa hota hoga.. so I accepted it.. later when I called the courier company nd told all these thngs, they refused while saying humari fault ni h.. apko koi bhi bolega toh accept krloge.. my fault was I trust their delivery person.. Now my concern is the way I have being cheated by this company. I dnt want any one to be done like this.. I will not recommend this courier service to anyone. Worst ever experience. I will not let other ppl being cheated by this company. This is a fraud. If they cnt deliver a parcel in it's good condition then how we can trust them. My kurti was totally torn by one side.. how can I not lodge the complain on this company service.