First Flight Couriers — Delay in delivery and poor service

Website:

www.firstflight.net

The worst courier service i have ever experienced. I sent a courier from Bangalore to Kerala on 7 th of November 2015. Expected delivery was 9 th . After 3 or 4 days as i was not getting any response i contacted their customer care, no one is aware of the details and where it is. they are simply checking web tracking and saying it is in transit which we can also check without their help. i tried calling everyday to ask about the courier . i tried mailing to their customer care i just got one reply saying please send us the consignee address i sent that and there after no responses at all . i told them this is urgent and i need to deliver this asap. After 10 days when i checked the web tracking found that it reached kochi. if this was the situation then i could go directly to kerala to give this as this was really urgent for me. For transit from Bangalore to Kochi they took 10 days which will take hardly one hour in flight. Then again tired up of calling many numbers they gave whenever i called the bangalore customer care.most of them were out of order . i was really worried whether my parcel got lost or not . Today it was in Tiruvalla branch and then again the delay is happening .So i asked the recipient of my courier to collect from that branch directly or else we dont have any surety in receiving the courier. This was really a worst experience .the customer care service is not at all good .no one is aware of the details when we call and they cannot provide any solutions. Also most of their customer care and branch numbers are out of order whenever we call. Thought i can deliver my courier safe and fast when i approached first flight. but i was wrong. They should improve their service and this should not happen to others.