First Flight Couriers — delivery time too slow and not response from email, phone no.

Address:

831011

I have sent some document from jamshedpur to bangalore on 14th sept 2018 and i expect it will reach before 24th sept 2018 in any condition. But i was wrong they have not deliver till date. I have email to [protected]@firstflight.net on 21st sept 2018 but i will not get any response from the mail. Then today i call to jamshedpur office no. Which is printed on consignor copy but all no. Are out of coverage area. Then i call to corporate office no.[protected] exactly at 10:14 am but no one left the phone. After that no.[protected] was busy for 20 minutes. My call to connect with this number twice time around 10:25 am but again no one left the phone and after that phone was again in busy mode. I think no one is responsible to handle the customer query in this organization.

I have also sent sms on 55352 to get the exact location of my courier but again not getting any information regarding my courier details.

My tracking no. U[protected]. It is showing in transit from last 7 days but still it is not delivered.

Kindly deliver my courier on urgent basis.