First Flight Couriers — document j[protected] not delivered to destination after 8 days

The consignment no. J[protected] was booked on 20.02.19 at orai. It's almost 8 days passed and the said consignment is still not received at destination pune. We are surprised that your traking system is also showing incomplete information. As it contains most urgent a medical insurance document. You are advised to share me perfect situation in my no [protected].
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I have not received my daughters PAN card which was shipped vide consignment number B904Z0564795. The reason given by their customer care department that there is an application ongoing strike in the Mumbai operations. They are unwilling to let me pick it up personally even. No idea when situation will change

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