| Address: | Kolkata, West Bengal, 711102 |
Dear Sir,
This is with reference to tracking number E991B1611851. I had sent a parcel on 11/04/17 to Mariam Kapoor, Pune-411007 from first flight kolkata in crooked lane. The parcel was sent for delivery by pune first flight on 15/04/17. But had returned saying door locked. This i hv tracked online. I dont know if its true. After that till date i.e. 25/04/2017, delivery has not been made. Whereas it was lying in the office of first flight at pune. I have complained several times to kolkata office. But no action has been taken. Pune contact number that has been given to me is not picked. Contact number on website of HO is not been picked.
Its 15 days overall and the customer has not received parcel and i my business is suffering for the same with that customer. There is no way out to reach First flight where my problem can be resolved.
And now when am checking online its showing as returned to hub. How can they return without trying delivery? We provide mobile numbers with address. Why was customer not contacted once to pick up the parcel. Though picking up parcel is not customers job. Atleast once more delivery attempt should have been made before returning to hub. I do not accept this returning policy at all.. Who ll bear the cost when i ll hv to redeliver the product. And what if the returned product does not reach me back. I will be at total loss. And my name is getting spoiled as well.
Necessary action must be taken against the company.
Yours truly.
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