First Flight Couriers — how irresponsible first flight peoples are

Address:

Latur, Maharashtra, 413512

My pan card is dispatched nsdl from pune to latur via airway bill no. M991q4820229 on 05/09/2018 and it shipment tracking shown me details that it reached in latur on 06/09/2018 at 15.27 but till 08/09/2018 i have not received the card or any phone call stating your pan card is received please collect my objection is why pan card is not delivered on my address why should i collect my pan card from your office when it is your duty to deliver it at my address.
I went to collect card at office they told me that it will be delivered today and delivery boy has taken along with him i wait till 6 pm on 08/09/2018 still not received the card at home address then i called to office in latur on contact no.[protected] and told them shipment number then officer told me that i can collect from office so i went to office and asked for the card then they told me that card is sent to office in shivaji chowk and it is now closed and it will now be delivered on monday so i didnt understand actually what is happening and when i asked them to deliver the card at home then they told me it will not be delivered because we are not having enough staff and you have to collect it from office here is the big mistake and i got angry we are paying fees to nsdl along with courier charges then what is the use of courier service and why you are taking contract to deliver pan cards if you are not having enough staff so i am going to make complaint with nsdl as well for non appointing such courier agencies which does not have necesary resources according to contract.

As well i will make a complaint with consumer forum if not delivered at my home.