First Flight Couriers — Indian customer service rude and the service bad

Address:HAMDAN STREET
Website:customer service

Using your courier i booked to send and items to SILA, upon booking Indian lady received and accept my booking, but seems like she don't know that area has no delivery, fast forward, days past, upon followed up my delivery, one agent said that no delivery on mention area, i ask to return back the parcel, but till date many times was did follow up, why still not return the parcel, WHAT IS THE ISSUE?

yesterday, i spoke with one agent again, it will be deliver with in yesterday! is this your courier SERVICE?????
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    First Flight Couriers Phone
    +91 52 2394 4444 [Lucknow]
    +91 40 3944 4444 [Hyderabad]
    +91 80 3379 9999 [Bengaluru]
    First Flight Couriers Address
    D 58/12, A-7, TVS Building, Sigra, Varanasi, Uttar Pradesh, India - 221010
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