First Flight Couriers — Lost my parcel and courier guy abused me

Address:	Ranga Reddy, Andhra Pradesh, 500019
Website:	First Flight Courier

Hello Team,

This is the most disgusting experience I've had with First Flight Courier and I promise to myself and my family and friends that no one will ever use First Flight Courier any further.
Yesterday your team messaged me the status of the courier that its out for delivery and till now I've not yet received it.
I am continuously calling on the help desk customer care number - [protected] and they are always giving me reasons and false commitments that the guy is out for delivery and in the afternoon they told me their server is down and hence they routed my call to the call center.
The call center folks gave me no. of the delivery guy who has my parcel which is "[protected]- Manikyam"
On calling ohm the above no. the guy is telling me that he is on a leave since pone week and has no parcel. He then gave me this no. and said pls. talk to him as theres this other guy called Kumar who has my parcel "[protected] - Kumar".
I called this Kumar and he said he doesn't have my parcel but he may have to collect something from the office. He also asked my address. He asked me to call him in one hour. I called him in 2 hours and then I asked him the same thing about my parcel and its status, he said call me in 2 hours as he's not in office. I told him, all right ill call yur office. SO he abused me in hindi and said call wherever and I will not give your parcel.
Now First Flight Courier - You have to answer to me what the hell is going on here. Ill make your life screwed up and and make sure ill publicize each thing on Facebook and twitter. I have the recording of the courier guy and i have each mail nd even the receipt of the items couriered from Noida.
LOOK INTO IT AND CALL ME WITH THE STATUS!!!

Regards,
Preety Prasad
[protected]