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First Flight Couriers

First Flight Couriers — my pan card not received

Address:628008

I had asked for a new pan card after correction. Nsdl has despatched it to me on 13 sep 2017 and has given me awb of first flight courier as b903z2496382. When i tracked it, it is mentioned that the card has been delivered on 19 sep. This is a lie. I have not got the card yet. When contacted, the staff of the courier company at tuticorin are very rude.
Can someone help me?
Mrs. Lila tyagaraj
Tuticorin
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