[Resolved]  First Flight Couriers — Non Delivery Of International Courier

Address:

Pune, Maharashtra

I booked a international courier via First Flight bill no M991B0057208 ON 26TH October via their international agent Orbit Express, Pune. The owner Jatin Yadav, [protected], personally asured me that it will be delivered to Vitoria In Brazil, by 3oth October or 31st latest and he will book it via DHL for enhanced efficiency, as he has bulk bookings with them. This assurance was needed as the document had urgent financial papers that needed signing and returned as non delivery would mean a loss. the document was also being delivered to a ship, that was in port only from 31st to 2nd. However once the payment was made i realized that till 28th, when i tracked it, it would say ask for customer support. then on 28th aft i was given a new UPS tracking no of 1Z2XY[protected] . When i realised it was not reaching on time i contacted Orbit Express and trying to explain the urgency of the courier ove other couriers.He was very rude and hence forth never picked up his phone or answered to sms urgency. I put email complaints to customer care pune and mumbai but got no response from them till date. I later found out that the courier was booked via bambino, citinetwork and ups, nothing of which was told to me. It is 4th November and the courier is still in transit.I would have booked it with DHL directly as i was told they have a full refund policy for non delivery on scheduled date. But as Jatin assured me of his network connections, i made the mistake of choosing his services. I now need a refund for this bakwaas, unethical service and a claim for losses of 30, 000.