First Flight Couriers — not delivering the item

Address:

Bellary, Karnataka, 583101

I got an my document through first flight courier which it was has been reached by 25/2/19 where the courier has not delivered my item to the given address there has been nagelating my track id :b[protected] it has been came to ballari courier office by 25/2/19 the courier boy has been said me that but it was has been over 10 days it was not sent for delivery the customer only need to go for courier office and have to collect there document plz take the action on the first flight courier, ballari branch