First Flight Couriers — Parcel not delivered/missing

Address:	Gurgaon, Haryana, 122001
Website:	firstflight.net

Dear sir/madam,
I have sanded one parcel to to duliajan (Assam) from gurgaon on 04/06/2016 but still is not delivered to the destination. Awb no. O991b3015213 first flight courier
And the currant online status showing dispatch from gurgaon hub.
Many time we call to the your branch office they said we already send mail to the concern dept. But we don not received any reply fro there.
O, please let me know what should we do...
Because parcel contains one spectacle of one of our customer& she waiting for it & facing lot of problem without spectacle/
O, kindly resolve this issue as soon as possible...