First Flight Couriers — Shipment no traceable

Address:

Bangalore, Karnataka

I have booked a courier vide #F[protected] on 20th March at 3 PM ( Friday) for delivery from Bangalore to Hyderabad at your booking agency in Koramangala and was assured that the shipment would be delivered by 23rd March ( Monday) by Noon. However, As I am write today on 25th March, looks like your operations team does not have any idea where is the shipment. Here is the chronology of events and how I have been running from Pillar to Post 1. Booked the courier on 20th March at 3 PM ( Friday) for delivery from Bangalore to Hyderabad – Assured delivery by Monday Noon as 21st March was a holiday on account o[censored]gadi. Agency owner phone no – Raju - [protected] 2. Also, informed that can track the shipment online. 3. 21st – Status of the shipment not yet updated on the site. Thought may be because of holidays 4. 22nd Monday – Status not yet updated on the site. I went to the agency guy Raju around 1 PM to enquire. He gives me the phone number of a guy Manjunath – [protected] and asks to get the status from him 5. I call up Manjunath and he informs that they are tracking the shipment and it would get delivered on 23rd Tuesday by 10 Am as there is a delay at their end. He asks me for the docket number and the address which I promptly provide to him 6. Also, I call up your Bangalore helpdesk[protected] and they inform that the docket is not available in the system and to check with your booking agency. Looks like the customer responsibility to ensure to find out where is the shipment 7. On 23rd, I again called up Manjunath at 11 AM to check and informed delivery would happen by 1 PM. 8. However, as expected now, the shipment was not delivered and Manjunath stopped taking the call 9. I called up the customer call centre[protected] and again informed that the docket is not available in the system and to check with your booking agency. After pleading with person ( Srinivas), he assured that he would get an update by evening. However, no such information was forthcoming in the evening too. 10. Meanwhile, I called up Manjunath through another mobile number which he promptly received. He then provides me the phone of Banaglore office ( Harish) who directs me to Hyderabad – Around 2 PM. Hyderabad office person mentions that they have not received the shipment as per system 11. I again rush to booking agency guy Raju and he calls up Manjunath and informed that will be provided an update in another 30 mins. 12. I decide to wait as I have done a crime by booking an urgent shipment with First flight courier and am again informed by your Good Lords that will be provided by an update by 7-30 Pm by Manjunath 13. However, no such update was forthcoming and my calls are not being taken either. In fact, I had informed earlier that My person in Hyderabad will even pick up the shipment provided can be informed where the courier is lying in Hyderabad 14. on 25th at 9 Am, I again tried reaching Manjunath to try to understand whether the shipment has been delivered but not taking my mobile call. Hence, now writing this email to highlight my plight and hoping that someone can provide an update. If you are not the correct contact, can you please direct me to the concerned so that can take up my case here. Regards, Navin P<S I will seriously ask you all to rename your Courier company as” First Bus” instead of “First flight” Courier.