First Flight Couriers — Shipment undelivered.. It seems it has been lost

Address:

Dharwad, Karnataka

Hi, This Is Regarding One Of The Shipments For Not Being Delivered On Time. Few Products Purchased On First Cry Site Have Been Shipped Through Ff With Shipment IDs: F991Q2151629 D991Q2342496 Supposed To Be Delivered On Aug 12th And 14th But Not Delivered Yet. Already Late By 7 Days. I know where The Problem Is. First Flight Couriers Have Received The Shipment In Hubli 2 Days Prior To Delivery Date. I Got To Know This Today (Aug 17th). When I Called First Flight Bangalore Ofc. They Gave Me Hubli Phone Number. I Called Them And They Say They Have Not Delivered The Shipment Because The Courier Boy Who Ships To Our Area Has Met With An Accident, Please Come And Collect, I[censored]rgent. What Does This Mean? Until I Call, I Am Not Informed Anything About The Shipment. If I Had Not Called God Knows If I Would Get A Call From Ff To Collect The Shipment Ever. At Least I Should Be Informed Of Such A Problem Coz My Shipment Is Lying There In Office Since Days. They Are Not Bothered To Deliver It. This Is Not The First Time I Am Facing Such A Problem With Ff At Hubli. If I Have To Go And Collect Then What Are they Paid For? How Many Annoyed And Frustrated Customers Like Me???? Please Note: This Is Not The First Time It Happened With First Flight Couriers At Hubli. This Was Repeated A Couple Of Times 2 Months Back. I Can Also Provide You With That Shipment Number As Well. That Time The Reason Given Was That The Delivery Boy Who Ships To Our Area Quit The Job. Should I Believe Such Things At All... And That's Totally Not My Problem. They Are Supposed To Arrange Another Delivery Boy In Such Case And Not Give Such Silly Reasons To Customers. I Also Went To The Ff Office At Hubli. It Seems That They Have Lost My Shipment. The Staff Is Very Rude And Irresponsible Towards Answering Queries. Very Careless Staff. They were on calls asking others if they had my shipment. Made me wait for long time. And finally said they don't have my shipment and will deliver the next day. The next sat also I dint get any delivery. I mailed ff registered Ofc and Bangalore Ofc. There is no response as such from them till date. Actually all this was firstcry's responsibility, even they are giving saying that logistics team is working and requesting us to wait 24 hrs. Many 24hrs have gone by but nobody is bothered. Firstcry is also not cancelling the order from their side. Carol