Firstcry.com — Not yet received the order | |||||
This is very common for FirstCry.com it seems!! It has happened to be three times now. They have pathetic and very notorious courier partner named XpressBees. They are just ridiculous. Also their customer care is very rude. Sometimes they just enjoy the frustrated customer which haven;t received the product for some days after full payment is done. They sometimes send a SMS saying that your address is incorrect/wrong when you know address is correct and also when they have themselves delivered other items in the same order on the same address. I asked one of delivery guys and he said that they are very under staffed. Also most of the guys are untrained and illiterate so they make a lot of mistakes and also sometimes for fun. I have also written emails to the company but they are unable to do anything about it. They say simply they will look into it and escalate it etc. but when all they is do is nothing, Was this information helpful? | |||||
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FirstCry.com customer support has been notified about the posted complaint. | |||||
 2 Comments | |||||
Comments
I have ordered for 48 pieces of 9-14kg pampers and made online payment also on 22.09.2016. the same has not been delivered yet
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Complaints
796
Pending
0
Resolved
45
+91 20 4660 8100
Office Apartment No. 10, 11, 12 & 13, 2nd Floor, Primrose - The Mall, Baner, Pune, Maharashtra, India - 411045
View all FirstCry.com contact information
First You send a notice on available address & ask for relief's you want. Don't forget to mention that if they fails to comply then you will be constrained to file consumer complaint. Send notice by speed post. Keep track of Postal receipt. If Opponent failed to comply then you can move to consumer court where opponent has office. In case you have done transaction online then you can file your complaint in your areas district forum if yours demand is below 20 Lacs. If above 20 Lacs you need to file the same complaint before State Commission. For Further guidance please contact me. [protected].
Best Regards.
MR. AADIL JAHAGIRDAR.