Flaberry.com — Order still shows processing after 24 hours

Order ID: [protected]
Order placed: 14 Aug, 11 am
It has been more than 24 hours and the order still shows as processing. The whole idea of ordering was for delivery on the same day as the website claimed.
Flaberry customer care is not reachable. I have already submitted contact us request form on their website 2 times and no one has responded still.
This is very unprofessional. Please refund the amount to source of payment and cancel the order if delivery is not possible in next 24 hours.