Flaberry.com — Paid 1300 for flowers what was delivered was not worth 200 rs

I had a death in my family and as i could not make it for the funeral i wanted to order something nice to send to my family home. Flaberry advertises fancy things on their website and charge such exorbitant rates but do not deliver what they promise or what you order.
I paid rs1300 for a glass vase with lilies and roses.in the end the product that reached my family was such an embarrassment i feel ashamed to throw it in the garbage also because it does not deserve to be there.
They are telling me they will give me 250rs in flaberry account. Why will i ever want to buy from them again?
When i tried to give a bad rating the rating link does not work and there is no place to write a review on their website either so that i can warn other customers so that others are not cheated giving their hard earned money to these people.
I am already going through such anguish as there has been a death in my family and these scamsters want to thrive here also?
Please help me.