Flipkart — A/C delivered but not as per offer

Address:

Chandigarh, Chandigarh

I ordered A/C in last week of April 2015 in which as per offer the standard installation was free. I got the delivery on 2nd May 2015. When A/c installation company ( Godrej) called me for installation, they confirmed me that installation is not free and they will charge approx 1500 for the same. I called up flipkart call center. The first reply was " installation is extra". When i told them the detail, then they agreed. and promise me that they will resolve my issue. but no revert. I got a surprise mail on 4th May 2015 that i have refused for installation and they are cancellation the installation process. I sent back the mail immediately mentioning my issue. Again sent the same on 6th May but no response. Again sent the same mail on 8th May, no response. Again on 11th May, no response. After such frustration of follow up, i requested to send back the product and raised the request for the same on their site. Then one engineer called me up that they will look into the matter. After that i got a sms that they will revert back by 17th May.No call, No resolution. Again got the msg on 17th May that they will come with resolution on 19th May. They called up on 19th May and when i was not satisfied with the response of executive. I told him that i want to speak to his senior. He assured me a Call back in 2 hour. But no call even after 24 hour. I don't know what to do with this now. Regards Sushim Gupta [protected]@yahoo.co.in