[Resolved]  Flipkart — Bad, non-operational mobile neither replaced, nor money is refunded

Address:

Faridabad, Haryana

My Micromax GC666 (Flipkart order no. OD[protected]) was delivered to me on 26th Aug. As the phone was not even powering-up, I called the number provided on the receipt I received with the phone. The person told me that its possible to have 1-2 such pieces out of 1000 & needs replacement. Next day, on 27Aug14, I registered my complaint (tkt no.[protected] & I was told that within 2 days the problem will be resolved. I called on 29th as there are no update by then, & a new complaint no. 22369926 was given to me. 31st being Sunday, I called on 1st Sep & after 30mins of discussion, I was ASSURED by Sanjay Iyyar that by 7th the faulty unit will be replaced. There was no communication till 7th from their side & I called up on 8th & Payal from Flipkart made multiple assurances that by 18th Sep either the faulty unit will be replaced or money will be refunded. Here I am. Only wasted my time in last 25 days without any conclusion & my money is still with Flipkart.