[Resolved]  Flipkart — Buy at your risk from FLIPKART

Address:

Bangalore, Karnataka

I am a frequent shopper of books from Flip kart from last 3 years, but in recent time flip kart is being worst site for shopping. To make people aware that how flip kart cheating people I will tell what happen with me recently. I purchased two books from flip kart Order ID OD[protected] on 8 July 2014, I didn’t get product but as per flip kart books were delivered on 17th July, 2014 (Screen shot attached).I discuss issue with customer care and they told me wait for some days and you will get your items. Since order was Cash on delivery I didn’t worried and order again for same items (Order ID OD[protected]) on 27 july 2014 (Screen shot attached). On 29 July I got a mail stating order is delivered, I was shocked as it’s only two days till placing order and I got delivery confirmation. I contact to my neighbours weather they got my books, they denied. I checked with speed post tracking ID and it shows invalid tracking code. I was very tense as exam is near and from last 22 day I didn’t get books. Again I called Flip kart customer care, they told me “Item is delivered, please check with your post office and they rose a complain (No.[protected] and assured me to solve within 48 hrs. I went to post office (My duty time is 8-5 so I take half day leave) but post man denied to receive any speed post of mine. Mean while when after three days I check with Indian post site with tracking code, found that actually product was booked on 30th July and 31st July (Screen shot attached).I feel cheated as they book product after raising complain. I was disappointed by service provided by Flip kart () but thought at least I get books after few days. On 2 Aug, got a mail from Flip kart that they tried to contact me but didn’t succeed and asked me weather I got product or not If not than instruct me to check with Post office again. In tracking screen its clearly shown that product was in Bangalore on 1st Aug, how could I get it within 24 hrs. I called to customer care regarding this issue, again customer care officer told me to check with post office, than he connect me to his floor supervisor “Mr. ROHIT”. Mr Rohit talks to me in very arrogant, rude and careless way. He was not even listening to me and shouts at me continuously. He told me few things regarding Flip kart service which I want to bring in notice of everyone. 1: Flip kart update book as delivered as soon as they book and got tracking ID (They didn’t bother to check delivery status from Indian post site). 2: Since they post books by speed post and it is a government organisation and THEY CAN NOT CONTROL INDIAN GOVERNMENT, they cannot control delivery of product to customer, customer himself is responsible to track with Indian post and raise complain if didn’t get product (Funny). 3: When I told him I will complain regarding his behaviour and this issue to consumer complain sites and Flip kart authorities he told me go for it this problem belong to different section. 4: He told my address is out of their delivery area and even though they send me books (If it is than how I got books in last three years on same address and if this address removed by them in recent days then why their site booked order). 5: I will get product but in how many days is not sure as Speed post is not in their control. I was very Disappointed by behaviour of Mr. ROHIT and thought how he got rights to talk to any customer in this way, than I check terms o[censored]se of flipkar and found few points help full for future buyers from flip kart and want to bring in notice of everyone. I want to bring into notice of everyone that Terms of Flip Kart clearly tells “The Website is a platform that Users utilize to meet and interact with one another for their transactions. Flip kart is not and Cannot be a party to or control in any manner any transaction between the Web site's Users.” (Other important points attached in screen shot). I request to all Friends please think twice before buying anything from FLIPKART