Flipkart — Defective/non working Product supplied

A return request for Oneplus buds z unworking/rejected product supplied on 2nd of Nov. 2021 for which a complaint has been lodged but, your reply is that the product may be examined at a nearest service station for repair, which feels that why a new product will go to the service station for repair. It is a serious offensive against consumer by your company to satisfy the customer, the same may be brought before consumer forum on compensation act will be filed against your firm, if a suitable action has not been taken within 48 hours.