[Resolved]  Flipkart — Flipkart cheated me by delivering an used laptop for Rs. 46,000

Address:

Bangalore, Karnataka

Flipkart cheated me by delivering an used laptop for Rs. 46, 000 Order: OD[protected] Bought a laptop (Dell Inspiron 5000 series) from Flipkart for 46, 000 rupees in June for an urgent need to do my college project. The laptop was sold by Niki Infotech Private limited via Flipkart. But the laptop was defected. On day 1 it got overheated and the apps broke down. I filed a complaint for refund (Complaint no. [protected]). They said they will refund but later pushed me to agree for a replacement. I was so much in need for a laptop that I agreed for a replacement for another new one. After many calls and requests, they finally made a replacement on July 22. Unwrapping the delivered item, I was so disappointed to see an used laptop. The user name was Dwayne Menezes ([protected]@hotmail.com). This is forgery. 1. I received an used laptop for 46, 000 rupees. 2. To replace an used laptop they took more than a month. Since I was in desperate need for a laptop (and I already made a payment to Flipkart), they thought they can just replace an used piece and get rid of me. 3. Because of the bad service and bad product piece, my assignments were delayed which affected the grades. On July 28, Flipkart wanted to make a refund only after I return the laptops. How can I believe that I will be refunded this time? I have completely lost my trust. They have cheated me. Rather I would ask Flipkart to first make a refund and then take their laptops from me. I would very much appreciate if the concerned officials may kindly look into the matter and do the needful and compensate for all the loses. Claude A D'souza, [protected]@gmail.com; [protected]