[Resolved]  Flipkart — Flipkart giving wrong information about product

Address:

Mysore, Karnataka

Sir/Ma'am,

I am a very old flipkart customer and have placed many orders till date.

I bought Acer E1-471 Notebook from Flipkart on 26th June 2014(delivered on 28 june 2014).

Order No. - OD[protected]

When I purchased this laptop, it was clearly mentioned as "3 Year acer India warranty" and I confirmed same with your executive before purchasing. (Track down your call records .. if you really have that data).All acer laptops at that time were showing as 3 year warranty.

Yesterday I just went to same product page to see what's the price now... I was shocked to see Flipkart showing 1 year warranty.

I thought Flipkart wont fool its customers .. I was sure that warranty for my product would be 3 years (as mentioned when I purchased.
I called your customer support, they said it was never like that. Product has 1 year warranty only(you are literally making me fool... I checked and confirmed it before ordering..).
Updating site information is in your hands... you can update that anytime...suppose you make it "6 months" tomorrow on your site..., the users who bought today with 1 year will be in trouble..

After that I called Acer India customer support. They confirmed that warranty is till 27th May 2014 (thats 11 months only...not even 1 year... Remember It got delivered on 28 june)..Wtf it is...

I would make the issue viral and make all customers call you who purchased acer laptops with 3 year warranty from your site.

I want the resolution of the issue - either provide me the promised 3 year warranty (by coordinating with acer) or provide me full refund.


This incident made me lose all my hope with Flipkart. I will never buy from flipkart and wont recomment it to anyone. Your company is getting more and more ethical as you grow more.

I want a CALLBACK on [protected] / [protected] positively by today night. Call me after 5:30 PM only.

Regards
Shivendra Gupta
[protected]